McCarthy Tétrault

Bilingual Manager, Legal Support Services

McCarthy Tétrault

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • 🇨🇦 Canada

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Job Level

SeniorLead

About the role

  • Legal Assistant Placement and Teams Determining requirements for effective production and processing of legal assistant work.
  • Working closely with Director, Legal Support Services, Practice Group Leads and Professional Resources to propose, implement and maintain Legal Assistant resources, including hiring talent, recommending teams, providing feedback, and recommending physical location of Legal Assistants and Lawyers based on practice requirements.
  • Ensuring development of direct reports to meet the objective of producing strong co-operative work units.
  • Managing absences and planning of vacations to ensure adequate coverage, and recording of information.
  • Ensure management and authorization of overtime requests.
  • Coaching employees to be accountable for their work, to be aligned with the Firm’s objectives, culture and values and creating an empowering work environment.
  • Managing staff in a hybrid work environment.
  • Educating Legal Assistants and Lawyers on the success factors and on the overall McCarthy Engage program on which the Legal Assistants are evaluated.
  • Facilitating review conversations with Lawyers.
  • Leading team-building events; supporting and mobilizing employees to get involved in projects, meetings, etc.
  • Organizing team meetings with Legal Assistants, such as brainstorming sessions, focus groups, informal engagement activities, etc.
  • Coordinating follow-up on new hire technical training, ensuring that the necessary level of expertise is attained.
  • Identifying process improvements, including driving improved workflow & optimization and use of AI, and coaching Continuous Improvement Committee members to achieve their team goals.
  • Providing leadership, direction and expertise for appropriate Human Resources and Legal Support Services functions as they relate to the group, including employee relations, engagement, project and change management.
  • Leading the performance management process for employees, including: setting performance objectives; providing and collecting ongoing feedback.

Requirements

  • Completed post-secondary education in Business Administration, Human Resources or a related field or extensive relevant work experience required.
  • Minimum 10 years of experience, with at least 3 years managing a large team, ideally in a professional services environment.
  • Highly developed problem solving, conflict management and negotiation skills, including the ability to successfully resolve performance and disciplinary issues.
  • Ability to develop and deliver creative solutions.
  • Excellent analytical and critical thinking skills.
  • Demonstrated proficiency in numeracy skills.
  • Strong written and oral communication skills (French & English for Quebec region).
  • Able to communicate effectively with individuals at all levels of the Firm while maintaining composure.
  • Intermediate skill level with Office Suite.
  • Demonstrated experience in change management and keen interest in continuous process improvement.
  • Proven organizational skills and ability to prioritize work in a fast-paced environment on a national platform.
  • Ability to develop strong trusting relationships in order to gain support and achieve results.
Benefits
  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
  • Competitive compensation and generous time off, including a day off for your birthday and a day off to volunteer.
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity and inclusion.
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
change managementprocess improvementperformance managementnumeracy skillsanalytical skillscritical thinkingconflict managementnegotiation skillsteam managementproject management
Soft skills
problem solvingcommunication skillsorganizational skillsrelationship buildingcoachingleadershipcreativityadaptabilityteam buildingemployee engagement