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Service Desk Technician
McCalla Raymer Leibert Pierce, LLCService Desk Technician providing technical support and guidance to end users in hardware and software. Responsible for troubleshooting and documentation in service desk tracking system.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for software, hardware, and network issues, ensuring efficient resolution of end user requests. Proficient in documenting processes and troubleshooting incidents to enhance user experience and system functionality.
Highest-signal resume keywords
Technical SupportIncident TroubleshootingService Desk ManagementHardware/Software UpgradesUser Account Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportIncident TroubleshootingHardware RepairSoftware InstallationSystem DocumentationPC OptimizationThin Client Set-UpsMobility SupportService Desk OperationsUser Account Management
Soft Skills
CommunicationProblem SolvingCustomer ServiceConsultation
Tools & Technologies
Service Desk Tracking SystemComputer SystemsPrintersLaptopsMobility Devices
Industry Keywords
IT SupportEnd User SupportTechnical GuidanceIncident ManagementService Requests
About the role
Key responsibilities & impact- Provide technical software, hardware and network problem resolution support and technical guidance to end users.
- Document, test, create or modify computer systems, instructions and procedures.
- First line support for all end user IS requests (Service Desk / Help Desk), including but not limited to computer and laptop, printers, software and mobility requests.
- Review and troubleshoot reported incidents and service requests daily. Identify, diagnose and resolve technical support issues with end users within prioritized timeline.
- Document status, progress notes and resolutions in service desk tracking system.
- Consult with end users to determine hardware, software and/or system function specifications, identify technical assistance requirements and advise users on service requests and service tickets.
- Perform hardware/software upgrades to existing computer equipment as required.
- Triage and complete operation service requests, including but not limited to hardware repair, printers, PC optimization, PC/Thin Client set-ups, telephone set-ups and user account management.
Requirements
What you’ll need- 3 - 5 years’ experience in IT
- Associate degree or bachelor’s degree preferred
Benefits
Comp & perks- Comprehensive compensation package, which includes a salary commensurate with experience and accomplishments