Service Desk Technician

McCalla Raymer Leibert Pierce, LLC

Service Desk Technician providing technical support for software, hardware, and network issues in Long Beach, CA. Responsible for documentation, troubleshooting, and user guidance.

Posted 7/17/2026full-timeLong Beach • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, including troubleshooting hardware, software, and network issues while providing exceptional customer service. Proficient in managing user accounts and security groups in Active Directory, along with a strong understanding of Windows 11 and Microsoft O365 applications.

Highest-signal resume keywords

Technical SupportActive Directory ManagementWindows 11 ProficiencyMicrosoft O365 ExpertisePC Hardware Repair

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportActive Directory ManagementWindows 11Microsoft O365PC Hardware RepairTelecommunication SystemsIOS ConfigurationAndroid TroubleshootingAudiovisual Equipment ManagementGeneral Networking Concepts

Soft Skills

Customer Service Skills

Tools & Technologies

Microsoft System Center (SCSM)SharePointTeamsOneDriveZoom Phone

Certifications & Qualifications

Associate DegreeBachelor's Degree

Industry Keywords

Service DeskHelp DeskTechnical GuidanceIncident ManagementHardware/Software Upgrades

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Provide technical software, hardware and network problem resolution support and technical guidance to end users.
Document, test, create or modify computer systems, instructions and procedures.
First line support for all end user IS requests (Service Desk / Help Desk).
Review and troubleshoot reported incidents and service requests daily.
Identify, diagnose and resolve technical support issues with end users within prioritized timeline.
Document status, progress notes and resolutions in service desk tracking system.
Install, configure, maintain and troubleshoot a wide range of selected software, hardware and accessory components.
Consult with end users to determine hardware, software and/or system function specifications.
Perform hardware/software upgrades to existing computer equipment as required.
Triage and complete operation service requests.

Requirements

What you’ll need

3 - 5 years’ experience in IT
Associate degree or bachelor’s degree preferred
Excellent Customer Service Skills
Active Directory user and security group management
Strong working knowledge of Windows 11
Proficient with Microsoft O365.
SharePoint / Teams / OneDrive
Microsoft System Center (SCSM) suite
PC Hardware Repair proficiency
Experience / familiarity with telecommunication systems (Zoom phone)
iOS (iPhone) and Android configuration and troubleshooting
Audiovisual Equipment (Conference phones, Videoconferencing, Videoconferencing Management Systems, Flat Screen Displays)
Expert understanding of desktop and laptop hardware components
Mobile Devices and Telecommunications Services Associated with Devices (smartphones)
General networking concepts

Benefits

Comp & perks

comprehensive compensation package