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Service Desk Technician
McCalla Raymer Leibert Pierce, LLCService Desk Technician providing technical support and troubleshooting for end user requests. Working closely with IT resources and managing service requests in a Chicago-based firm.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing first line support for end user IS requests, with strong proficiency in Windows 11, Microsoft O365, and Active Directory management. Capable of troubleshooting hardware and software issues, managing service requests, and facilitating technical equipment setup for various environments.
Highest-signal resume keywords
Active Directory ManagementWindows 11 ProficiencyMicrosoft O365 ExpertisePC Hardware RepairCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
TroubleshootingSoftware InstallationHardware ConfigurationUser Account ManagementTelecommunication SystemsIOS ConfigurationAndroid TroubleshootingNetworking ConceptsAudiovisual Equipment UnderstandingService Desk Documentation
Soft Skills
Customer Service Skills
Tools & Technologies
Microsoft System Center (SCSM)SharePointTeamsOneDrive
Industry Keywords
End User SupportTechnical AssistanceHardware RepairProcurement ActivitiesIncident Management
Tech Stack
Tools & technologiesAndroidiOS
About the role
Key responsibilities & impact- Provide first line support for all end user IS requests
- Review and troubleshoot reported incidents daily
- Document status and resolutions in service desk tracking system
- Install, configure, maintain and troubleshoot software and hardware
- Consult with end users to determine technical assistance requirements
- Perform hardware/software upgrades as required
- Manage operations service requests including hardware repair and user account management
- Provide technical equipment setup for presentations and meetings
- Escalate technical support issues to appropriate IT resources
- Facilitate procurement activities and manage documentation of hardware inventories
Requirements
What you’ll need- 3 - 5 years’ experience in IT
- Excellent Customer Service Skills
- Active Directory user and security group management
- Strong working knowledge of Windows 11
- Proficient with Microsoft O365
- SharePoint / Teams / OneDrive
- Microsoft System Center (SCSM) suite
- PC Hardware Repair proficiency
- Experience with telecommunication systems
- iOS and Android configuration and troubleshooting
- Audiovisual Equipment understanding
- General networking concepts
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Telework options