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Client Liaison
McCalla Raymer Leibert Pierce, LLCActing as liaison for foreclosure clients with MRLP, managing documents and communications related to the foreclosure process.
About the role
Key responsibilities & impact- Act as liaison between servicer client and MRLP regarding foreclosure files
- Update general foreclosure/judgment processes using Black Knight Foreclosure Solutions
- Perform initial quality control review of documents prepared by law firm
- Perform tasks requiring knowledge of basic foreclosure timelines
- Request updates on files from Attorneys and Paralegals
- Review internal systems to provide brief summaries of results
- Respond to general case inquiries on behalf of MRLP
- Assist with client-specific projects from the compliance department
- Conduct internal audit projects and communicate findings
- Work on complex issues between servicer and MRLP
- Return all phone calls and emails within 24 hours
- Understand mortgage foreclosure documents and practices
- Maintain superior public relations with servicer client
- Provide service updates and follow-up on outstanding documents
Requirements
What you’ll need- High School Diploma or Equivalent required
- Minimum 2 years experience working in a mortgage foreclosure servicer environment
- Skilled in Microsoft Word, Excel & Outlook
- Advanced proficiency in BKFS/LPS desktop
- Must be able to uphold a professional and courteous manner at all times
- Ability to conduct and report research
- Ability to work under limited supervision and is self driven
- Documentation Skills
- Strong written and oral communication skills
- Ability to utilize multiple internal computer systems
- Ability to multitask and prioritize in an extremely fast paced environment
- Capacity to handle a high volume of email & file communications each day
- Ability to retain and manage sensitive and confidential information
- Aptitude to quickly learn and navigate legal client systems
- Extreme attention to details and ability to learn and interpret legal terminology
- Demonstrate professional behavior and teamwork
- Must be able to work under pressure and meet deadlines
Benefits
Comp & perks- Comprehensive compensation package
- Salary commensurate with experience and accomplishments
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Mortgage Foreclosure ProcessesQuality Control ReviewDocumentation SkillsResearch SkillsEmail Communication Management
Soft Skills
ProfessionalismTeamworkAttention to DetailMultitaskingAbility to Work Under Pressure
Certifications
High School Diploma or Equivalent