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Senior Analyst, Portfolio, Timeline Management
McCalla Raymer Leibert Pierce, LLCSenior Analyst responsible for Portfolio & Timeline Management at MRLP LLP, ensuring client satisfaction and collaborating with management and attorneys.
About the role
Key responsibilities & impact- Assist department Management with monitoring and progressing certain high touch client portfolios
- Assist Management in monitoring MyWork and Client System Workloads
- Create and distribute various reports both internally and externally
- Work with team members, attorneys, and Management to ensure the department is meeting clients/investor SLAs
- Monitor and digest Incoming Client Directives to ensure departmental compliance
- Assist Management as needed in dissemination to relevant staff
- Work with Management, Ops, and IT throughout change management initiatives
- Collaborate with Management in creating portfolio success strategies
- Assist Management as needed with comprehensive and thorough scorecard rebuttal creation
- Assist in creating templates for regular rebuttals
- Assist Management with monitoring deadlines
- Assist Management with financial quality control
- Assist Management with developing processes and procedures
- Work with Management to create training tools for new employees
- Assist Management with Remediation Projects and Portfolio Scrubs
- Interface with clients and promote positive client relations
- Proactively monitor sensitive portfolios and client systems
- Communicate with others in a professional and personable manner
- Develop and maintain strong working relationships with all team members
Requirements
What you’ll need- Bachelor’s degree from an accredited university; or Minimum of 5 years’ experience in the legal/default servicing industry
- Ability to courteously and professionally communicate with clients, management, and team members
- Must provide excellent customer service (internally and externally)
- Must be flexible in receiving and completing work assignments, with the ability to prioritize effectively
- Must be a self-starter and possess good time-management abilities
- Balance team and individual responsibilities; Contribute to building a positive team spirit
- Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality
- Must demonstrate attention to detail and an ability to follow through
- Must possess industry knowledge related to default processes
- Must possess exceptional organizational skills, ability to multi-task, and be adaptable to change
- High-level proficiency in MS Office suite
- Proficiency in Default Servicing Client Systems (ICE, Clairfire, Tempo, Vendorscape, etc.)
- Familiarity with firm’s case and document management software
- Ability to delegate, follow-up, and monitor tasks to completion
- Ability to operate computer, fax machine, scanner, photocopier, typewriter, and telephone
- Strong written and oral communication and interpersonal skills.
Benefits
Comp & perks- Comprehensive compensation package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial quality controlscorecard rebuttal creationprocess developmenttemplate creationtime managementcustomer servicemulti-taskingattention to detaildefault processeschange management
Soft Skills
professional communicationteam collaborationflexibilityorganizational skillsself-starterpositive team spiritaccuracyadaptabilityinterpersonal skillsability to prioritize
Certifications
Bachelor’s degree