Client Services Specialist

McCalla Raymer Leibert Pierce, LLC

Client Services Specialist managing communication between clients, Litigation Operations, and Attorneys. Monitoring loan processes to meet standards and timelines in the organization.

Posted 4/24/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as a liaison between clients, Litigation Operations, and Attorneys.
Monitor and complete client-site messages and tasks.
Manage loan-related processes in client systems to meet required standards and timelines.
Use reports and system workflows to identify and escalate issues.
Update cases timely in internal and client systems throughout foreclosure and litigation stages.
Manage document processes, including monitoring, re-projecting, and completion.
Communicate with clients, staff, and internal departments; respond to inquiries and system messages professionally.
Upload/download documents, maintain accurate notes, and complete all required client system tasks.
Monitor loan portfolios, scorecards, and monthly reporting; attend client performance calls.
Keep managers and team leads informed of issues or concerns.

Requirements

What you’ll need

High degree of attention to detail.
Superb verbal and written communication skills.
Self starter with the ability to function with minimal supervision.
Ability to analyze files for completeness.
Ability to multitask and prioritize tasks with competing priorities.
Ability to work with staff and attorneys across multiple teams and states.
Results driven with focus on achieving set goals for team.
Effectively working as a team player and promote a congenial, collaborative environment.
Prior knowledge of foreclosure processes.
Proficiency in Microsoft Office products, including Word and Excel and Adobe PDF.
Proficiency in client sites, including, but not limited to, Tempo, BKFS/ICE, ADR, Clairfire, and Vendorscape.

Benefits

Comp & perks

Comprehensive compensation package
Salary commensurate with experience and accomplishments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

attention to detaildocument managementdata analysismultitaskingprioritizationclient communicationreportingcase managementworkflow managementforeclosure processes

Soft Skills

verbal communicationwritten communicationself-starterteam playercollaborationresults-drivenprofessionalismproblem-solvingadaptabilityorganizational skills