QC & Compliance Liaison
McCalla Raymer Leibert Pierce, LLC
full-time
Posted on:
Location Type: Hybrid
Location: Roswell • United States
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About the role
- Assist management with monitoring Client System Workloads department wide
- Monitor and Ensure MyWork and Client System Workloads are Completed Timely and Accurately
- Monitor, Digest, and Disseminate Incoming Client Directives and Survey Requests
- Liaise with Management, Ops, and IT for Implementation of New Directives
- Work with Management to Create Comprehensive Training Materials for New Hires
- Assist management and attorneys with Remote Virtual Trainings for New Hires and Existing Staff
- Monitor Portfolios for compliance with Timelines
- Assist Management with Scorecard Rebuttals and Remediation Projects
- Create reports for Management, Attorneys, and Clients
Requirements
- Bachelor's degree from an accredited university
- Minimum of 3 years experience in the legal/default servicing industry
- High-level proficiency in MS Office suite
- Proficiency in Default Servicing Client Systems (ICE, Tempo, Vendorscape, etc.)
- Familiarity with firm’s case and document management software
- Ability to courteously and professionally communicate with clients
- Must provide excellent customer service (internally and externally)
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MS Office suiteDefault Servicing Client SystemsICETempoVendorscapereport creationcompliance monitoringtraining material developmentremote training facilitation
Soft Skills
communicationcustomer servicecollaborationorganizationprofessionalism
Certifications
Bachelor's degree