Director, Messaging Operations

McAfee

Director of Messaging Operations responsible for leading omni-channel customer messaging at McAfee. Overseeing strategies to build engaging customer journeys with a strong operational focus.

Posted 5/28/2026full-timeNew York City • New York, Texas • 🇺🇸 United StatesLead💰 $141,680 - $232,760 per yearWebsite

About the role

Key responsibilities & impact

Lead the execution and optimization of omni-channel customer messaging across email, mobile, SMS, and Windows/in-product channels
Partner in defining and operationalizing the CRM platform strategy
Manage a high performing execution team responsible for building, testing, deploying, and continuously optimizing customer journeys
Ensure the organization can execute sophisticated, personalized, cross-channel journeys at scale while maintaining strong governance, platform health, and operational efficiency

Requirements

What you’ll need

10+ years of experience in CRM, lifecycle, or customer journey operations within a complex omni-channel marketing environment
Proven experience leading teams responsible for email, mobile, SMS, and in-product messaging execution
Deep expertise in CRM and messaging platforms, journey orchestration, and automation concepts
Strong operational mindset with experience building scalable processes, governance models, and QA frameworks
Demonstrated ability to partner cross functionally and translate strategy into high-quality execution
Strong communication and leadership skills, with the ability to influence across marketing, data, and technology teams.

Benefits

Comp & perks

Bonus Program
401k Retirement Plan
Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
Paid Parental Leave
Support for Community Involvement
14 Paid Company Holidays
Unlimited Paid Time Off for Exempt Employees
96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMcustomer journey operationsjourney orchestrationautomation conceptsemail messagingmobile messagingSMS messagingin-product messaginggovernance modelsQA frameworks

Soft Skills

leadershipcommunicationinfluencecross-functional collaborationoperational mindsetstrategic executionteam managementprocess optimizationpersonalizationcustomer-centric thinking