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About the role
Key responsibilities & impact- Supporting the design and upkeep of CRM orchestration frameworks and standards
- Partnering with lifecycle teams to ensure journeys align with governance and orchestration best practices
- Defining and documenting segmentation rules, triggers, and orchestration logic
- Supporting campaign QA, troubleshooting, and optimization recommendations
- Helping maintain CRM documentation, playbooks, and operating procedures
- Collaborating with Data & Analytics to validate attributes and audience logic
- Monitoring CRM health, performance signals, and operational risks
Requirements
What you’ll need- 3-5+ years of experience in CRM, marketing operations, or lifecycle marketing
- Hands-on experience with CRM or marketing automation platforms
- Strong understanding of segmentation logic, triggers, and campaign orchestration
- Comfort working across multiple stakeholders and teams
- A passion for documentation, governance, and operational excellence
- Strong problem-solving and analytical skills
Benefits
Comp & perks- Bonus Program
- 401k Retirement Plan
- Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
- Paid Parental Leave
- Support for Community Involvement
- 14 Paid Company Holidays
- Unlimited Paid Time Off for Exempt Employees
- 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMmarketing operationslifecycle marketingsegmentation logictriggerscampaign orchestrationcampaign QAtroubleshootingoptimization
Soft Skills
collaborationproblem-solvinganalytical skillsdocumentationgovernanceoperational excellence