Engagement Manager

MCA Connect

Engagement Manager at MCA Connect driving customer satisfaction and growing revenue for assigned accounts. Expanding service opportunities and maintaining relationships with senior leadership.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $165,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Drive customer satisfaction and grow revenue for assigned accounts
Expand existing services opportunities and develop new cross-sell engagements
Maintain and expand relationships within the account among the senior leadership team
Serve as the central coordinator and liaison for interactions between MCA Connect and the customer after implementation
Serve as an escalation point for the customer beyond Delivery Director

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
Minimum of 5 years of experience with client facing service delivery roles
Minimum 2 years of experience in business development
Strong track record of delivering value in a customer environment while generating profit
Strong presentation, communication and negotiation skills
Experience in the IT industry and IT consulting, specifically in software implementation and Project Management with Microsoft Dynamics 365 Finance and Operations (ERP) required
Proven client engagement capability
Ability to translate strategic direction into tactical deliverables
Strong communication and interpersonal skills
Ability to travel up to 50%

Benefits

Comp & perks

Work/Life Balance with Unlimited Paid Time Off (UPTO)
401k Plan with Company Matching Contribution
Monthly Stipend for Home Office Expenses
Subsidized Medical, Dental and Vision Coverage
Health Savings and Flexible Spending Accounts
Company Paid Life and Disability Insurance
Training, Certification and Continuing Education Support

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Applicant Tracking System Keywords

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Hard Skills & Tools

business developmentclient facing service deliverysoftware implementationProject ManagementMicrosoft Dynamics 365 Finance and Operationscustomer satisfactionrevenue growthcross-sell engagementsvalue deliveryprofit generation

Soft Skills

presentation skillscommunication skillsnegotiation skillsinterpersonal skillsclient engagementstrategic direction translationtactical deliverablesrelationship managementescalation managementcoordination skills

Certifications

Bachelor’s degree