Director of Operations
MC3
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Cyber SecurityERP
About the role
- Oversee the Operations function including managing the Operations budget, staff and working cross-functionally to investigate and recommend key areas of business process improvement to achieve efficiency in day-to-day operations
- Drive operational initiatives from concept through implementation (e.g. the implementation of HubSpot CRM), including change management, communication, and training
- Partner with Finance to drive adoption of improved workflows and technology solutions (ERP, CRM, etc.)
- Steward the client contracting process (MSAs, CDAs, SOWs, etc.), ensuring appropriate internal review and risk escalation
- Lead the internal IT function including managing the IT budget, staff, ensuring secure, reliable, and efficient technology operations
- Oversee relationships with external IT vendors and ensure compliance with cybersecurity and data privacy best practices
- Develop and maintain the company’s technology roadmap to align with business goals
- Maintain a centralized repository of key client requirements and compliance parameters to ensure compliance with client agreements
- Oversee the client on-boarding and sustainment processes including client questionnaires and sustainability initiatives
Requirements
- 7-10 years’ experience in operations or project management roles within life sciences agencies or professional services organizations
- Proven proficiency in change management and process improvement methodologies
- Advanced skills in Microsoft Office and ERP systems (preferably Microsoft Business Central or Dynamics 365)
- Experience implementing or managing systems such as HubSpot, Smartsheet, and Monday.com
- Familiarity with generative AI tools (e.g., ChatGPT or other LLM applications)
- Demonstrated ability to manage multiple concurrent projects, prioritize effectively, and adapt to changing needs
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
change managementprocess improvementproject managementbudget managementclient contractingcybersecuritydata privacytechnology roadmap developmentcompliance managementgenerative AI
Soft skills
cross-functional collaborationcommunicationtrainingprioritizationadaptabilityleadershiprelationship managementproblem-solvingorganizational skillsinitiative