Partner Support Manager

MB2 Dental

Partner Support Manager optimizing payer relations, revenue, and billing for MB2 Dental, a dental partnership organization. Supporting offices, negotiating payer contracts, and resolving claims issues.

Posted 8/19/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payer relations, dental coding, and billing, with a strong ability to negotiate contracts and optimize revenue streams. Proficient in analyzing data and developing strategic recommendations while fostering productive relationships across various stakeholders.

Highest-signal resume keywords

Dental Coding ExpertiseDental Billing ExperiencePPO, DHMO, EPO KnowledgeContract Negotiation SkillsMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dental CodingDental BillingContract NegotiationRevenue ProjectionPayer RelationsData AnalysisAction Plan DevelopmentCustomer ServiceDetail OrientationProblem Resolution

Soft Skills

Strategic ThinkingEffective CommunicationRelationship BuildingSelf-MotivationOrganizational Skills

Tools & Technologies

Microsoft OfficeMicrosoft ExcelDentrixEDIEFTERA

Industry Keywords

Payer RelationsDental Practice ManagementMedicareMedicaidUCR Fee ReviewsLeased/Rental Networks

About the role

Key responsibilities & impact

Provide payer relations support to MB2 Dental offices using a customized, consultative approach
Optimize dental plan revenue and serve as liaison between MB2 offices and payers
Provide payer relations expertise to offices, Credentialing, and the Central Business Office (RCO)
Conduct annual payer portfolio reviews to optimize network participation
Conduct annual UCR fee reviews using industry fee data
Serve as an internal payer relations subject matter expert and information resource
Negotiate contracts and compensation with assigned regional payers
Pursue member assignments and prospect/present new payer networks to the Operations team
Research and resolve payer-related issues for offices and internal departments
Communicate value and support implementation of EDI, EFT, ERA, and web portal efficiencies
Coordinate and conduct office training on payer relations topics, including leased/rental networks and PPO, DHMO, and EPO participation
Coordinate patient grievance resolution as needed
Coordinate resolution of large payer claims disputes upon request
Perform other related duties as assigned

Requirements

What you’ll need

AA degree desired
10+ years of dental office experience highly preferred
Strong knowledge of dental coding required
Dental billing experience required
Working knowledge of PPO, DHMO, EPO, Medicare, and Medicaid models
Fluency in English: able to read, write, and speak English fluently
Ability to analyze information and create action plans
Ability to think strategically and communicate recommendations to senior management and doctors
Ability to project revenue streams and draw conclusions with recommendations
Ability to develop productive business relationships inside and outside MB2 Dental
Ability to interact effectively with senior management cross-functionally
Strong customer service attitude and consultative skills
Self-motivated and able to work remotely with minimal supervision
Ability to organize, prioritize, and execute workload timely
Detail-oriented with strong accuracy and follow-up skills
Strong PC skills
Working knowledge of Microsoft Office, including Outlook, Word, and PowerPoint
Advanced knowledge of Microsoft Excel, including creating, manipulating, analyzing, and interpreting spreadsheets
Working knowledge of dental practice management systems such as Dentrix is a plus

Benefits

Comp & perks

Remote work position
Required overnight travel 1–2 times per year
Professional growth opportunities
Collaborative team environment
Unparalleled sense of community