MB Outdoor GmbH

Customer Service Agent

MB Outdoor GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • You are the primary point of contact for our customers and handle all incoming telephone and written customer inquiries
  • You handle after-sales processes and take care of customer complaints
  • You advise our customers on individual products
  • Idea contributor – as a full team member you play an important role in the continuous improvement of our processes
  • As the interface between customers and shipping service providers, you ensure the smooth processing of existing orders
  • You work closely with your team and with other teams (e.g. accounting)

Requirements

  • You have a friendly manner and enjoy interacting with people
  • People always find an answer with you, and you address customer concerns with empathy
  • You can keep a cool head even in challenging situations
  • You demonstrate strong service orientation as well as a reliable and independent working style
  • You have excellent German language skills, both written and spoken
  • You are comfortable using a PC (especially MS Office) and can quickly learn new programs
  • Ideally, you have some prior customer service experience, but ambitious career starters and those switching careers are also welcome
  • You are motivated and enjoy working and learning in a dynamic team
Benefits
  • Direct employment with a financially strong company offering long-term prospects
  • A modern, open corporate culture with flat hierarchies where your opinion is valued and your ideas are heard, and where collaboration is emphasised
  • A positive and respectful working atmosphere within a collegial team
  • Informal communication culture (use of first names) at all levels
  • Flexible working hours (partial remote work possible – work location: Berlin)
  • Company celebrations & team events
  • Free beverages (water, coffee, etc.)
  • Fresh fruit basket every week
  • Parking spaces in front of the office / good public transport connections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceempathyservice orientationreliable working styleindependent working styleteam collaborationproblem-solvingcommunicationadaptabilitymotivation