Customer Service Agent

MB Outdoor GmbH

Customer Service Agent handling phone and written inquiries for MB Outdoor GmbH. Supporting an ECommerce company in the garden and outdoor products sector with a focus on customer satisfaction.

Posted 4/12/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You are the primary point of contact for our customers and handle all incoming telephone and written customer inquiries
You handle after-sales processes and take care of customer complaints
You advise our customers on individual products
Idea contributor – as a full team member you play an important role in the continuous improvement of our processes
As the interface between customers and shipping service providers, you ensure the smooth processing of existing orders
You work closely with your team and with other teams (e.g. accounting)

Requirements

What you’ll need

You have a friendly manner and enjoy interacting with people
People always find an answer with you, and you address customer concerns with empathy
You can keep a cool head even in challenging situations
You demonstrate strong service orientation as well as a reliable and independent working style
You have excellent German language skills, both written and spoken
You are comfortable using a PC (especially MS Office) and can quickly learn new programs
Ideally, you have some prior customer service experience, but ambitious career starters and those switching careers are also welcome
You are motivated and enjoy working and learning in a dynamic team

Benefits

Comp & perks

Direct employment with a financially strong company offering long-term prospects
A modern, open corporate culture with flat hierarchies where your opinion is valued and your ideas are heard, and where collaboration is emphasised
A positive and respectful working atmosphere within a collegial team
Informal communication culture (use of first names) at all levels
Flexible working hours (partial remote work possible – work location: Berlin)
Company celebrations & team events
Free beverages (water, coffee, etc.)
Fresh fruit basket every week
Parking spaces in front of the office / good public transport connections

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceempathyservice orientationreliable working styleindependent working styleteam collaborationproblem-solvingcommunicationadaptabilitymotivation