MB Outdoor GmbH

Customer Service Agent

MB Outdoor GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Xanten • Germany

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About the role

  • You are the primary point of contact for our customers and handle all incoming telephone and written customer inquiries
  • You process after-sales transactions and handle customer complaints
  • You advise customers on individual products
  • Idea contributor – as a full team member you play an important role in the continuous improvement of our processes
  • Acting as an interface between the customer and the shipping provider, you ensure the smooth processing of existing orders
  • You work closely with your team and with other teams (e.g., accounting)

Requirements

  • You have a friendly manner and enjoy working with people
  • You consistently provide answers to inquiries and handle our customers’ concerns with empathy
  • You can keep a cool head in challenging situations
  • You demonstrate a strong service orientation as well as a reliable and independent working style
  • You have very good German skills, both written and spoken
  • You are confident using a PC (especially MS Office) and can quickly learn new software
  • Ideally, you already have some experience in customer service, but ambitious career starters and professionals changing fields are also welcome
  • You are motivated and enjoy working and learning in a dynamic team
Benefits
  • Direct employment with a financially strong company offering long-term career prospects
  • A modern, open corporate culture with flat hierarchies where your opinion is valued, your ideas are heard, and collaboration is encouraged
  • A positive and respectful working atmosphere within a collegial team
  • Informal "Du" culture at all levels
  • Flexible working hours (partial home office possible – workplace: Berlin)
  • Company parties & team events
  • Complimentary drinks (water, coffee, etc.)
  • Fresh fruit basket every week
  • Parking in front of the office / good transport connections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceempathyservice orientationindependent working styleteam collaborationproblem-solvingcommunicationadaptabilitymotivationinterpersonal skills