Customer Service Agent

MB Outdoor GmbH

Customer Service Agent assisting clients of MB Outdoor GmbH, a leading eCommerce company in garden and outdoor furniture. Responsibilities include handling inquiries and improving processes collaboratively.

Posted 4/12/2026full-timeXanten • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You are the primary point of contact for our customers and handle all incoming telephone and written customer inquiries
You process after-sales transactions and handle customer complaints
You advise customers on individual products
Idea contributor – as a full team member you play an important role in the continuous improvement of our processes
Acting as an interface between the customer and the shipping provider, you ensure the smooth processing of existing orders
You work closely with your team and with other teams (e.g., accounting)

Requirements

What you’ll need

You have a friendly manner and enjoy working with people
You consistently provide answers to inquiries and handle our customers’ concerns with empathy
You can keep a cool head in challenging situations
You demonstrate a strong service orientation as well as a reliable and independent working style
You have very good German skills, both written and spoken
You are confident using a PC (especially MS Office) and can quickly learn new software
Ideally, you already have some experience in customer service, but ambitious career starters and professionals changing fields are also welcome
You are motivated and enjoy working and learning in a dynamic team

Benefits

Comp & perks

Direct employment with a financially strong company offering long-term career prospects
A modern, open corporate culture with flat hierarchies where your opinion is valued, your ideas are heard, and collaboration is encouraged
A positive and respectful working atmosphere within a collegial team
Informal "Du" culture at all levels
Flexible working hours (partial home office possible – workplace: Berlin)
Company parties & team events
Complimentary drinks (water, coffee, etc.)
Fresh fruit basket every week
Parking in front of the office / good transport connections

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceempathyservice orientationindependent working styleteam collaborationproblem-solvingcommunicationadaptabilitymotivationinterpersonal skills