Customer Support Specialist

Mayflower

Customer Support Specialist for a technology company in the entertainment industry. Responsible for handling customer inquiries and providing support in a fast-paced environment.

Posted 5/11/2026full-timeRemote • 🇨🇾 CyprusJuniorWebsite

About the role

Key responsibilities & impact

Handle and resolve customer complaints providing the best customer experience.
Investigate complaints, troubleshoot issues and identifying trending problems.
Report bugs to the technical team.

Requirements

What you’ll need

1+ year experience as a Customer Support Specialist ( сhats, emails, tickets).
Ability to work morning, day and night shifts.
Very good English skills (С1).
Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...).
Perfect communication and problem-solving skills.
Customer orientation and ability to adapt/respond to different types of characters.

Benefits

Comp & perks

Full remote work.
Competitive compensation with a service contract.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
Career growth in a fast-scaling project with opportunities to influence technical decisions.
A culture of recognition: our peer reward program celebrates contributions from across the team.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supporttroubleshootingbug reportingticketing systems

Soft Skills

communicationproblem-solvingcustomer orientationadaptability