IT Help Desk – Desktop Support

Mayer LLP

IT Help Desk / Desktop Support role at Mayer LLP focused on technical support for legal professionals. Delivering effective client services and managing desktop environments in a dynamic firm.

Posted 4/14/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Handle onboarding/offboarding, device setup, and user provisioning
Provide onsite desktop and end-user support to Attorneys, Paralegals, and Staff
Support laptops, desktops, printers, mobile devices, and peripherals
Troubleshoot O365, Teams, and standard business applications
Test, evaluate and research decisions about new technology for the business
Accurately document interactions, troubleshooting steps, and resolutions in ticketing system
Setting up technology for Conference rooms prior to meetings for attorney staff
Providing excellent customer service for our employees
Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements
Follow IT policies, procedures, and security standards

Requirements

What you’ll need

3-5 years of desktop / end-user support experience
Strong customer service and communication skills
Self-starter who can work independently with minimal supervision
Experience with Windows, O365, Active Directory
Ability to prioritize tasks effectively and manage time in a dynamic environment
Ability to lift and move IT equipment as needed.

Benefits

Comp & perks

Full suite of health/dental/vision benefits that go into effect the 1st of the month after an employee starts with the firm
10 company holidays + 4 early release days
16 PTO days
Hybrid schedule (3 days/week in office, 2 days/week at home)
401k + firm match based on previous year revenue. Historically we have matched 25% up to 6% of the employee contribution
Discretionary year end bonus
Employee referral bonus ($2000 - $4000)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

desktop supportend-user supporttroubleshootingdevice setupuser provisioningimagingdeploymentasset tagginghardware replacementsO365

Soft Skills

customer servicecommunicationself-starterindependent worktask prioritizationtime management