Mayer LLP

IT Help Desk – Desktop Support

Mayer LLP

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Handle onboarding/offboarding, device setup, and user provisioning
  • Provide onsite desktop and end-user support to Attorneys, Paralegals, and Staff
  • Support laptops, desktops, printers, mobile devices, and peripherals
  • Troubleshoot O365, Teams, and standard business applications
  • Test, evaluate and research decisions about new technology for the business
  • Accurately document interactions, troubleshooting steps, and resolutions in ticketing system
  • Setting up technology for Conference rooms prior to meetings for attorney staff
  • Providing excellent customer service for our employees
  • Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements
  • Follow IT policies, procedures, and security standards

Requirements

  • 3-5 years of desktop / end-user support experience
  • Strong customer service and communication skills
  • Self-starter who can work independently with minimal supervision
  • Experience with Windows, O365, Active Directory
  • Ability to prioritize tasks effectively and manage time in a dynamic environment
  • Ability to lift and move IT equipment as needed.
Benefits
  • Full suite of health/dental/vision benefits that go into effect the 1st of the month after an employee starts with the firm
  • 10 company holidays + 4 early release days
  • 16 PTO days
  • Hybrid schedule (3 days/week in office, 2 days/week at home)
  • 401k + firm match based on previous year revenue. Historically we have matched 25% up to 6% of the employee contribution
  • Discretionary year end bonus
  • Employee referral bonus ($2000 - $4000)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
desktop supportend-user supporttroubleshootingdevice setupuser provisioningimagingdeploymentasset tagginghardware replacementsO365
Soft Skills
customer servicecommunicationself-starterindependent worktask prioritizationtime management