Customer Service Advisor

Maxxia Pty Ltd

Customer Service Advisor providing empathetic and personal support for salary packaging and novated leasing at MMS, focusing on first contact resolution and customer satisfaction.

Posted 7/3/2026full-timeBrisbane • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide first contact resolution across inbound calls and digital channels
Identify standard enquiries from complex or high-risk matters, escalating where required .
Maintain accurate customer records and case notes to support continuity, compliance and auditability.
Provide clear and consistent communication, including outcomes, next steps and expected timeframes .
Handle customer interactions in line with organisational standards, including de-escalating complaints and meeting performance expectations.

Requirements

What you’ll need

Experience in a contact centre or customer service environment
Demonstrated experience using multiple systems and maintaining documentation.
A strong customer first mentality
Sound judgement and the ability to make decisions
The necessary resilience to work in a fast-paced environment.

Benefits

Comp & perks

Strong culture and the support of a values-based recognition program
Novated leasing benefits and discounts
12 weeks paid parental leave
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Volunteer leave & Career break
MMS Rewards program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Customer First MentalitySound JudgementClear CommunicationComplaint De-escalation