Maxwell Capital Realty

Project Manager

• assist on all aspects of implementation
• support, organize, deploy, coordinate, and manage projects
• manage day-to-day operational aspects of a project and scope
• ensure quality of service is within client standards
• manage integration of third-party technical partners
• proactively manage changes in project scope

Project Coordinator

• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Identify and take ownership of issues, escalate to supervisors as necessary
• Provide product and service information to customers
• Research required information using available systems and tools
• Process orders, forms, and applications
• Route calls to appropriate resources when necessary
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Reconcile client accounts based upon research findings including problems related to rate issues, unbilled features, and existing contract terms
• Resolve billing inquiry requests using MetTel systems to identify and correct errors
• Process customer account credits through the documentation and approval process
• Act as a billing resource to the customer support teams to provide coaching, education, and training
• Act as a liaison between account management teams and the customer
• Assist in preparing variance analysis and performance reports
• Other duties as assigned

Project Coordinator

Client Experience – Project Coordinator