Customer Success Manager

• Own enterprise client relationships: Serve as the executive sponsor for maxRTE’s largest hospital and health system clients, accountable for retention, expansion, and long-term partnership success.
• Lead and grow the Customer Success team: Hire, train, and manage a team of A players, building a team culture of excellence.
• Drive revenue outcomes: Ensure your team meets or exceeds net revenue retention goals through a combination of proactive account management, upsell, and cross-sell strategies.
• Set and execute strategy: Partner with the COO and CEO to define maxRTE’s customer success strategy, build scalable processes, and oversee day-to-day execution across the team.
• Enable customer value: Oversee onboarding of new clients, ensuring implementation timelines are met and smooth handoff from implementation.
• Drive regular reporting and quarterly business reviews that demonstrate ROI and surface opportunities.
• Monitor customer usage and health data to inform strategy, intervene proactively, and resolve issues.
• Be a voice of the customer: Escalate client feedback to internal teams to improve product, operations, and support.
• Develop trusted partnerships: Build executive-level relationships with senior stakeholders at client organizations while empowering your team to manage day-to-day user engagement.

Customer Success Director

Customer Success Programs and Operations Manager

VP, Success Manager

Regulatory Affairs Manager – Controlled Substances Monitoring Program, Strategic Accounts

Director of Client Success – Healthcare Service

Customer Success Manager