Global Marketing Director
Nubank
Customer Success Director
maxRTE
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Lead
About the role
- Own enterprise client relationships: Serve as the executive sponsor for maxRTE’s largest hospital and health system clients, accountable for retention, expansion, and long-term partnership success.
- Lead and grow the Customer Success team: Hire, train, and manage a team of A players, building a team culture of excellence.
- Drive revenue outcomes: Ensure your team meets or exceeds net revenue retention goals through a combination of proactive account management, upsell, and cross-sell strategies.
- Set and execute strategy: Partner with the COO and CEO to define maxRTE’s customer success strategy, build scalable processes, and oversee day-to-day execution across the team.
- Enable customer value: Oversee onboarding of new clients, ensuring implementation timelines are met and smooth handoff from implementation.
- Drive regular reporting and quarterly business reviews that demonstrate ROI and surface opportunities.
- Monitor customer usage and health data to inform strategy, intervene proactively, and resolve issues.
- Be a voice of the customer: Escalate client feedback to internal teams to improve product, operations, and support.
- Develop trusted partnerships: Build executive-level relationships with senior stakeholders at client organizations while empowering your team to manage day-to-day user engagement.
Requirements
- You have a bachelor’s degree in business, healthcare, or a related field; MBA is a plus.
- You have 6+ years’ experience in client-facing or professional services roles within software or healthcare technology, with at least 1+ year managing and developing teams.
- You are technically savvy and have experience implementing complex healthcare integrations, such as Epic.
- You are skilled at building and scaling customer success strategies using data-driven insights.
- You are a natural leader and collaborator who can convey complex ideas simply to clients, internal teams, and executives.
- You have a track record of managing complex projects that are delivered on time.
- You have led a team in driving measurable outcomes and exceeding retention goals.
- You provide frequent, clear, and concise written and verbal communication.
- You thrive in fast-paced, often ambiguous environments and are willing to pitch in above and beyond your job description to help the team achieve its mission.
