maxRTE

Onboarding Specialist

• Own the onboarding experience for both new and expanding clients, serving as the strategic and operational lead throughout implementation.
• Design and execute tailored launch plans, lead client-facing workflows, and ensure seamless implementation across both complex (Epic-integrated) and non-complex environments.
• Focus on accelerating time to value and optimizing client workflows prior to handoff to the dedicated account team.
• Develop and execute customized onboarding launch plans for new and expansion clients
• Lead client-facing discussions with RCM executives, operators, and technical stakeholders
• Configure and implement solutions within the maxRTE platform
• Conduct workflow testing, validation, and optimization
• Analyze performance data and proactively recommend improvements based on best practices
• Partner cross-functionally with Client Success, Sales, Product, Engineering, and Marketing
• Serve as a trusted advisor and subject matter expert in both product and industry
• Represent the voice of the client internally to inform product and operational improvements

Client Onboarding Manager