Director of Technical Services
Net at Work
Director, Operational Performance
Maxor National Pharmacy Services, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead the development and execution of operational strategies that align with the health system’s long-term goals.
- Collaborate with executive leadership to define key objectives, priorities, and performance targets.
- Design, develop, and manage the QBR process to evaluate business performance.
- Prepare comprehensive reports and presentations that summarize key insights, performance metrics, and progress against strategic initiatives.
- Establish and monitor key performance indicators (KPIs) and other operational metrics to measure efficiency, productivity, and effectiveness.
- Identify areas for operational improvement for health system’s pharmacy operations.
- Develop and maintain dashboards, scorecards, and other tools to track and report on operational performance.
- Lead change management efforts related to operational strategy and performance initiatives.
- Oversee resource allocation and budgeting for strategic initiatives.
- Identify potential risks associated with operational strategies and performance initiatives.
- Develop and deliver in-service training and education to staff members individually and in a group setting.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, pharmacy, or a related field; advanced degree (MBA) preferred.
- Proven experience in operational strategy, performance management, or a similar role, preferably in a leadership capacity.
- Experience in change management and organizational transformation and familiarity with Lean, Six Sigma, or other process improvement methodologies desired.
- Strong understanding of business processes, performance metrics, and continuous improvement methodologies.
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Exceptional communication and presentation skills, with experience preparing and delivering executive-level reports.
- Ability to lead and influence cross-functional teams and manage multiple projects simultaneously.
- Proficiency in performance tracking tools, data analysis software, and project management tools.
- Strong leadership skills with a focus on driving results and fostering a culture of continuous improvement.
Benefits
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational strategyperformance managementchange managementLeanSix Sigmabusiness processesperformance metricsdata analysisproject managementKPI development
Soft skills
analytical skillsproblem-solving skillscommunication skillspresentation skillsleadership skillsinfluencing skillsorganizational skillsteam managementtraining and educationcontinuous improvement
Certifications
Bachelor’s degreeMBA
