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Service Technician II – IT Help Desk
Maxor National Pharmacy Services, LLCIT Service Technician II investigating and resolving hardware/software problems at VytlOne. Supporting PC-based systems through repairs and technical assistance for user departments.
About the role
Key responsibilities & impact- Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems
- Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals
- Provide advanced hardware technical assistance and support
- Troubleshoot and resolve system hardware, software, and communications failures and conflicts
- Install, integrate, and configure new computer systems and hardware for users
- Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures
- Review, prioritize, and process problem reports; document the progress of projects.
- Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing
- Assist in multiple audits: Quarterly system access, software, licensing
- Maintain a high-level quality of customer service standards in dealing with and responding to questions.
- Perform other job-related duties as assigned.
- Follow Procedures for call length, and escalation process
- Resolve Tickets to meet set SLA’s
Requirements
What you’ll need- 5+ years PC maintenance/repair, application software support
- Knowledge of Microsoft Office software products required
- Software and hardware certifications a plus
- Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework
- Retail pharmacy operations desirable
- Experience working in a corporate business environment desirable
- Ability to perform advanced complex repairs and upgrades on a wide variety of computers and peripherals
- Knowledge of a wide range of computer systems software, applications, hardware, and communications
- Ability to simultaneously coordinate and complete multiple projects
- Knowledge of advanced computer-troubleshooting techniques
- Ability to diagnose the nature and extent of a wide range of computer problems
- Ability to install and configure computer systems, hardware, and peripherals
- Ability to make administrative/procedural decisions and judgments
- Knowledge of customer service standards and procedures
- Demonstrated leadership potential
- Demonstrated ability to be self-motivated with a positive attitude
- Demonstrated ability to mentor co-workers to help the team succeed.
Benefits
Comp & perks- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
- And more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PC maintenancehardware repairsoftware supportadvanced computer troubleshootinginstallation of computer systemsconfiguration of hardwareprovisioning user accessdocumenting technical processesauditing system accessproblem resolution
Soft Skills
customer service standardsself-motivationpositive attitudeleadership potentialmentoringproject coordinationdecision makingproblem diagnosiscommunicationefficiency
Certifications
hardware certificationssoftware certifications