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Pharmacy Services Help Desk Support Specialist II
Maxor National Pharmacy Services, LLCPharmacy Help Desk Support Specialist providing solutions and support to pharmacy team members. Responsible for resolving pharmacy system and claim adjudication inquiries via phone and ticket system.
About the role
Key responsibilities & impact- Responding to end-user inquiries that may be received by phone calls, email, chats, and ticket requests for support to resolve pharmacy systems, claim adjudications, and issues with VytlOne Bolt-on’s
- Accessing product information or the solution database to research, troubleshoot, and deliver solutions
- Advising users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed
- Documents incidents using ticketing system
- Escalates problems to appropriate levels or teams to achieve issue resolution
- May support upgrades of software or devices, set up user profiles, or re-set passwords
- Fulfills all service level standards for response time and quality
- Establishing and maintaining relationships with end users on behalf of the company
Requirements
What you’ll need- High school diploma or equivalency
- Certified Pharmacy Technician (CPhT) certificate required at time of hire within one year of placement in position
- Requires a minimum of three-year experience in a high-volume pharmacy setting as a Pharmacy Technician
- Prior help desk support role experience preferred
- Experience in various types of pharmacy software beneficial
- Self-motivated and the ability to work independently
- Ability to communicate effectively both verbally and in writing
- Must be able to interact with a wide variety of individuals to successfully provide optimal pharmacy support
- Working knowledge of desktop computers, including Microsoft office, to assess patient/drug information systems
- Excellent critical thinking and problem-solving skills
- Must be well organized; detail oriented
- Must maintain current, Pharmacy Tech Certification
Benefits
Comp & perks- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pharmacy systemsclaim adjudicationstroubleshootingticketing systemsoftware upgradesuser profile setuppassword resetpharmacy softwarecritical thinkingproblem-solving
Soft Skills
self-motivatedindependent workeffective communicationinterpersonal skillsorganizationdetail-orientedrelationship buildingcustomer supporttime managementservice level adherence
Certifications
Certified Pharmacy Technician (CPhT)