Operations

• The Health Center, Director of Operations assists the RVP of Operations, ensuring the pharmacies provide optimal services, meet all legal and accreditation/certification requirements, and comply with all applicable policies, procedures, codes and standards of Maxor National Pharmacy Services. The Director of Operations directly oversees assigned pharmacies in order to manage the quality and execution of pharmacy services in a comprehensive, collaborative manner; is accountable for all activities of the assigned pharmacies. Responsible for communicating and escalating any pharmacy needs and status to the Regional Vice President. May serve as PIC within the region as necessary.
• ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):
• 1. Provide general direction and leadership for all aspects of pharmacy functions in order to maintain efficient and profitable operations, high customer service and exceptional patient care. Identifies and implements operational efficiencies and standardization.
• 2. Develop and mentor staff by providing career coaching; motivate individually and as a group; understand and support diversity; and establish an effective team. Discipline staff when warranted.
• 3. Accountable for financial performance inclusive of the following: revenue, growth, patient acquisition and retention, margin, actual versus budget
• 4. Align client satisfaction with RVP of Operations. As agreed to, addresses client concerns promptly, utilizing strong customer service skills. Executes solutions/resolutions as necessary.
• 5. Participate in interviewing, hiring, orientation and onboarding; conduct initial and annual performance evaluations.
• 6. Ensure the pharmacies are adequately staffed during all hours of operation.
• 7. Ensure staff are trained and compliant with all applicable state and federal laws and regulations including but not limited to board of pharmacy regulations, local, state and federal regulations.
• 8. Committed to meeting all expectations and requirements of Specialty Pharmacy operation and compliance including but not limited to URAC and ACHC standards as applicable.
• 9. Accountable for technical and customer service training/communication for regional pharmacy staff.
• 10. Promote communication and teamwork with operations staff, corporate team and client representatives.
• 11. Ensure effective execution of all strategies/initiatives to meet company and client needs with a high standard of excellence, urgency and predictability.
• 12. Ensure the implementation and maintenance of inventory control programs such as ordering, inventorying and monitoring as required by the RVP of Operations. Also compliance with 340B and DoD requirements as applicable.
• 13. Prepare various reports and maintain records or supervise the maintenance of records as required or requested.
• 14. Attend and participate in other programs, committees, meetings, and functions as required.
• 15. Promptly report any allegations of impropriety to the Compliance Department.
• 16. Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.
• 17. Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• 18. On a biweekly basis, verify departmental timesheets for departmental employees ensuring the timesheets are accurate based on the work-schedule and necessary corrections are done prior to Payroll submission.
• 19. Complete required training and ensure the departmental staff training is completed as required.
• 20. Maintain regular attendance in accordance with established policies. Perform other job-related duties as required.

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