CSR II, Operations

Maximus

OPM healthcare enrollment representative serving callers remotely for Maximus. Providing enrollment guidance, customer support, referrals, and escalations across phone, email, and chat.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to provide accurate healthcare enrollment information and support. Proficient in managing multiple tasks while maintaining effective communication in both English and Spanish.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication (English and Spanish)OPM Call HandlingTyping Speed (20 WPM)Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare EnrollmentInformation GatheringTroubleshootingProcess ImprovementDocumented Policies Compliance

Soft Skills

Interpersonal SkillsLeadership SkillsOrganizational Skills

Tools & Technologies

Computerized SystemsInternet Connection (25 Mbps)Ethernet Patch Cable

Certifications & Qualifications

High School Diploma or EquivalentU.S. CitizenshipGovernment Background Check Clearance

Industry Keywords

OPM HealthcareCustomer Service RepresentativeEnrollment GuidelinesStandard Operating Procedures

About the role

Key responsibilities & impact

Deliver general OPM healthcare enrollment information to callers
Provide customer service for routine inquiries and problems via telephone, email, web chat, or written letters
Deviate from standard screens, scripts, and procedures when needed
Use computerized systems for tracking, information gathering, and troubleshooting
Provide knowledgeable responses using training and work instruction documents
Accept and assist customers transferred from Customer Service Representative I
Provide reference-material locations to CSR I representatives
Enroll callers in their healthcare plan of choice and provide healthcare plan information
Refer callers to other agencies and provide enrollment guidelines and general OPM healthcare background
Escalate questions to the Customer Service Supervisor when unsure how to respond
Provide feedback and input on call trends, processes, procedures, and training
Suggest process improvements to the Customer Service Supervisor
Follow documented policies, standard operating procedures, timesheet requirements, and privacy rules
Work scheduled holidays when required

Requirements

What you’ll need

High School diploma or equivalent
6 months of customer service experience
Minimum 60 days’ experience as an OPM Customer Service Representative I required
Six months of experience preferred
Ability to speak and read English and Spanish clearly, professionally, and fluently
Ability to type at least 20 WPM
Ability to work within established contractual turnaround times
Excellent interpersonal and leadership skills
Ability to organize simultaneous tasks
Proven ability to work as a team member
Experience answering OPM calls required
Regular and predictable attendance required
Ability to pass a government background check
Must be a U.S. Citizen
Must complete the Federal clearance process and required paperwork
Must obtain required fingerprints
Internet speed of at least 25 Mbps, or 50 Mbps for shared internet connectivity
Minimum 5 Mbps upload speed
Internet connection via Category 5 or 6 ethernet patch cable to the home router
Private work area and adequate power source
Availability for an 8-hour shift between 7 a.m. and 7 p.m. CST
Availability from September to December for the approximately 6–8 week position

Benefits

Comp & perks

Equipment will be provided
Opportunities may arise for volunteer OT
Overtime will be required: 1 hour on Mondays during production and another day in December