CSR II Operations – Temporary

Maximus

OPM healthcare enrollment customer service representative assisting callers by phone, email, and chat. Supporting CSR I staff and improving processes for Maximus’s government services contract.

Posted 8/5/2026full-timeLawrence • Kansas • 🇺🇸 United StatesJunior💰 $13 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, particularly in healthcare enrollment processes, while effectively communicating in both English and Spanish. Proficient in utilizing computerized systems for tracking and troubleshooting customer inquiries.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication (English and Spanish)Healthcare Enrollment KnowledgeComputerized Systems ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceHealthcare EnrollmentTyping Speed (20 WPM)Problem SolvingInformation Gathering

Soft Skills

Interpersonal SkillsLeadership SkillsOrganizational SkillsTeam CollaborationAdaptability

Tools & Technologies

Computerized SystemsInternet Connectivity (25 Mbps)Ethernet Connection (Category 5 or 6)

Industry Keywords

OPM HealthcareEnrollment GuidelinesStandard Operating ProceduresPrivacy RulesCustomer Service Representative

About the role

Key responsibilities & impact

Deliver general OPM healthcare enrollment information to callers
Enroll callers into their healthcare plan of choice
Provide healthcare plan information, enrollment guidelines, and general OPM healthcare background
Provide customer service through telephone, email, web chat, and written letters
Handle routine inquiries and problems, with deviations from standard screens, scripts, and procedures when needed
Use computerized systems for tracking, information gathering, and troubleshooting
Accept and assist customers transferred from Customer Service Representative I
Refer customers to published materials, secondary sources, other agencies, or senior staff
Provide reference material locations to Customer Service Representative I
Respond to escalations by consulting the Customer Service Supervisor
Provide input on call trends, processes, procedures, and training
Suggest process improvements to the Customer Service Supervisor
Follow documented policies, standard operating procedures, timesheet procedures, and privacy rules

Requirements

What you’ll need

High School diploma or equivalent
6 months of customer service experience
Minimum 60 days’ experience as an OPM Customer Service Representative I required
Experience answering OPM calls required
Ability to speak and read English and Spanish clearly, professionally, and fluently
Typing speed of at least 20 WPM
Ability to work within established contractual turnaround times
Excellent interpersonal and leadership skills
Ability to organize simultaneous tasks
Ability to work as a team member
Regular and predictable attendance
Must pass a government background check
Must be a U.S. Citizen
Internet speed of at least 25 Mbps, or 50 Mbps for shared connectivity
Minimum 5 Mbps upload speed
Category 5 or 6 Ethernet connection to the home internet router
Private work area and adequate power source
May be required to work scheduled holidays
Must be available to work from September to December for the approximately 6–8 week position

Benefits

Comp & perks

Equipment will be provided
Opportunities may arise for volunteer OT
Overtime required: 1 hour on Mondays during production and another day in December
Full-time schedule with an 8-hour shift between 7am–7pm CST