CSR II Operations

Maximus

Remote OPM healthcare enrollment representative serving callers near Maximus McAllen. Providing enrollment guidance and customer support through phone, email, and chat.

Posted 8/5/2026full-timeMcAllen • Texas • 🇺🇸 United StatesJunior💰 $13 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, particularly in healthcare enrollment processes, while effectively communicating in both English and Spanish. Capable of managing multiple tasks and providing feedback for process improvements within established guidelines.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication (English and Spanish)Healthcare Enrollment KnowledgeInterpersonal SkillsTyping Speed (20 WPM)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare EnrollmentCustomer ServiceTyping Speed (20 WPM)Information GatheringTroubleshooting

Soft Skills

Interpersonal SkillsOrganizational SkillsTeam CollaborationLeadership Skills

Tools & Technologies

Computerized SystemsInternet Connectivity (25 Mbps)Ethernet Connection (Category 5 or 6)

Industry Keywords

OPM HealthcareCustomer Service RepresentativeCall TrendsStandard Operating ProceduresGovernment Background Check

About the role

Key responsibilities & impact

Deliver general OPM healthcare enrollment information to callers
Provide customer service for routine inquiries and problems via telephone, email, web chat, or written letters
Enroll callers in their healthcare plan of choice
Provide healthcare plan information, enrollment guidelines, referral information, and general OPM healthcare background
Accept and assist customers transferred from Customer Service Representative I
Use computerized systems for tracking, information gathering, and troubleshooting
Refer inquiries to published materials, secondary sources, or senior staff when needed
Escalate questions to the Customer Service Supervisor
Provide feedback on call trends, processes, procedures, and training
Suggest process improvements to the Customer Service Supervisor
Follow established policies and standard operating procedures, including timesheets and privacy rules
Work scheduled holidays when required and perform required overtime

Requirements

What you’ll need

High School diploma or equivalent
6 months of customer service experience
Minimum 60 days of experience as an OPM Customer Service Representative I required
Experience answering OPM calls required
Ability to speak and read English and Spanish clearly, professionally, and fluently
Minimum typing speed of 20 WPM
Ability to work within established contractual turnaround times
Excellent interpersonal and leadership skills
Ability to organize simultaneous tasks
Ability to work as a member of a team
Regular and predictable attendance
Ability to pass a government background check
Must be a U.S. Citizen
Internet speed of at least 25 Mbps, or 50 Mbps for shared connectivity
Minimum 5 Mbps upload speed
Category 5 or 6 Ethernet connection to the home internet router
Private work area and adequate power source

Benefits

Comp & perks

Equipment will be provided
Opportunities may arise for volunteer overtime
Overtime pay may be available/required
Reasonable accommodations during the employment process
Equal opportunity employment