CSR I Operations

Maximus

Remote CSR providing OPM healthcare enrollment information and customer support for Maximus callers. Handling telephone, email, and chat inquiries while enrolling callers and referring complex questions.

Posted 8/5/2026full-timeLawrence • Kansas • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively handling inquiries and providing healthcare enrollment information while maintaining knowledge of OPM regulations. Capable of performing data entry and clerical duties efficiently within established turnaround times.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Enrollment KnowledgeInterpersonal SkillsTyping Speed of 20 WPMKnowledge of OPM Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClerical DutiesInformation GatheringTroubleshootingCall Tracking

Soft Skills

Excellent Interpersonal SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Computerized SystemsInternet ConnectionEthernet Cable

Industry Keywords

OPM RegulationsCustomer ServiceHealthcare PlansGovernment Background CheckU.S. Citizenship

About the role

Key responsibilities & impact

Provide customer service for basic and routine inquiries via telephone, email, web chat, or written letters
Deliver general OPM healthcare enrollment information to callers
Enroll callers into their healthcare plan of choice
Help callers locate information needed to make healthcare plan decisions
Refer callers to other agencies as specified in training and work instructions
Use computerized systems for tracking, information gathering, and troubleshooting
Report online system problems to appropriate parties
Provide feedback and input on call trends, processes, procedures, and training
Maintain up-to-date knowledge of OPM regulations and policies
Perform light data entry and clerical duties
Respond to inquiries within departmental staffing and time parameters
Consult a Customer Service Representative III when unsure how to respond
Perform other related duties as assigned

Requirements

What you’ll need

High School diploma or equivalent
6 months of customer service experience
Must speak and read English clearly, professionally, and fluently
Minimum typing speed of 20 WPM
Ability to work within established contractual turnaround times
Excellent interpersonal skills and ability to organize simultaneous tasks
Ability to work as a member of a team
Must be a U.S. Citizen
Must pass a government background check
Must reside within 75 miles of the Maximus Lawrence, Kansas location
Must be available to work from October to December for approximately 6–8 weeks
Must work an 8-hour shift between 7am and 7pm CST
Must be available for required overtime, including one hour on Mondays during production and another day in December
Internet speed of at least 25 Mbps, or 50 Mbps for shared internet connectivity
Minimum 5 Mbps upload speed
Internet connection through Category 5 or 6 Ethernet cable to the home router
Private work area and adequate power source
Ability to pick up and return equipment at the Maximus Lawrence, KS location
Must go onsite to complete Federal clearance paperwork and obtain required fingerprints

Benefits

Comp & perks

Equipment will be provided
Opportunities may arise for volunteer overtime
Overtime will be required during production and another day in December
Full-time work schedule
Reasonable accommodations during the employment process