CSR I Operations

Maximus

Remote CSR providing OPM healthcare enrollment information and enrollment assistance for Maximus callers near McAllen. Handling phone, email, and chat inquiries while following documented procedures.

Posted 8/5/2026full-timeMcAllen • Texas • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively handling inquiries and providing accurate healthcare enrollment information. Proficient in data entry and maintaining knowledge of OPM regulations while ensuring compliance with established turnaround times.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Enrollment KnowledgeData Entry SkillsInterpersonal SkillsEnglish Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryHealthcare EnrollmentComputerized Systems UsageInformation GatheringTroubleshooting

Soft Skills

Interpersonal SkillsOrganizational SkillsTeam CollaborationCommunication Skills

Tools & Technologies

Computerized SystemsInternet ConnectionEthernet Connection

Industry Keywords

OPM RegulationsCustomer ServiceGovernment Background CheckU.S. CitizenshipContractual Turnaround Times

About the role

Key responsibilities & impact

Provide customer service for basic and routine inquiries via telephone, email, web chat, or written letters
Deliver general OPM healthcare enrollment information to callers
Enroll callers into their healthcare plan of choice
Assist callers with locating healthcare plan information
Refer callers to other agencies as specified in training and work instructions
Use computerized systems for tracking, information gathering, and troubleshooting
Provide feedback and input on call trends, processes, procedures, and training
Maintain up-to-date knowledge of OPM regulations and policies
Report online system problems to appropriate parties
Perform light data entry and clerical duties
Respond to inquiries within departmental staffing and time parameters
Report directly to the Customer Service Supervisor and consult a Customer Service Representative III when unsure how to respond
Perform other related duties as assigned

Requirements

What you’ll need

High School diploma or equivalent
6 months of customer service experience
Must speak and read English clearly, professionally, and fluently
Must type a minimum of 20 WPM
Ability to work within established contractual turnaround times
Excellent interpersonal skills and ability to organize simultaneous tasks
Ability to work as a member of a team
Must be a U.S. Citizen
Must pass a government background check
Regular and predictable attendance required
Must reside within 75 miles of the Maximus McAllen, TX location
Must be available to work from October to December for approximately 6–8 weeks
Must work an 8-hour shift between 7am and 7pm CST
Must be able to pick up and return equipment at the Maximus McAllen, TX location
Must attend onsite Federal clearance, paperwork, and fingerprinting
Internet speed of at least 25 Mbps, or 50 Mbps for shared connectivity
Minimum 5 Mbps upload speed
Category 5 or 6 Ethernet connection to the home internet router
Private work area and adequate power source

Benefits

Comp & perks

Equipment will be provided
Opportunities may arise for volunteer overtime
Reasonable accommodations during the employment process
Equal opportunity employment