Call Center Supervisor – Temporary

Maximus

Call center supervisor leading Maximus customer service representatives serving program customers. Managing schedules, quality, coaching, escalations, and service-level performance during a seasonal remote assignment.

Posted 8/5/2026full-timeLawrence • Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $46,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in managing customer service representatives, ensuring adherence to quality standards and performance metrics. Capable of analyzing performance trends and collaborating with Human Resources to address employee development and compliance issues.

Highest-signal resume keywords

LeadershipEmployee Performance EvaluationCall Center SupervisionQuality Standards ComplianceTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor's Degree3–5 Years Professional ExperiencePerformance Improvement PlansWage & Hour ComplianceCall-Type Trend Analysis

Soft Skills

CoachingConflict ResolutionConfidentiality Maintenance

Tools & Technologies

Internet ConnectivityEthernet Patch Cable

Industry Keywords

Customer Service Level AgreementsTalent AcquisitionHuman Resources CollaborationCall Center OperationsFederal Clearance

About the role

Key responsibilities & impact

Provide front-line, first-level supervision and leadership to customer service representatives to meet program objectives and customer service level agreements
Supervise call center staff for adherence to quality standards, deadlines, and procedures
Interview and recommend hiring and promotion of contact center staff with Talent Acquisition and Human Resources
Develop work schedules and assign duties to direct reports
Evaluate employee performance and recommend personnel actions, including disciplinary action, performance improvement plans, and termination
Address performance concerns and collaborate with Human Resources to resolve issues
Ensure compliance with Wage & Hour policy, including rest and meal breaks
Provide support, coaching, and identify training and development needs
Analyze quality performance and call-type trends to meet service-level requirements and goals
Participate in meetings and recommend policy and procedure changes
Lead departmental tasks and call center activities as needed
Support and enforce call center expectations
Oversee subordinate work to facilitate productivity and resolve difficult work aspects
Assist direct reports with escalated issues or cases
Maintain confidentiality while performing work tasks
Perform other duties assigned by leadership

Requirements

What you’ll need

Bachelor's degree in a related field
3–5 years of relevant professional experience required
Equivalent combination of education and experience may be considered in lieu of a degree
Must be a U.S. Citizen
Must reside within 75 miles of the Maximus Lawrence, Kansas location
Must work an 8-hour shift between 7am and 7pm CST
Overtime required: 1 hour on Mondays during production and on December 11
Internet speed of at least 25 Mbps, or 50 Mbps for shared internet connectivity
Minimum 5 Mbps upload speed
Internet connection via Category 5 or 6 Ethernet patch cable to the home router
Private work area and adequate power source
Must pick up and return equipment at the Maximus Lawrence, Kansas location
Must go onsite to complete Federal clearance paperwork and obtain required fingerprints
Seasonal availability from September through December for approximately 6–8 weeks

Benefits

Comp & perks

Equipment will be provided
Paid holidays
Paid time off
Health insurance coverage
Life and disability insurance
Retirement savings plan
Short- and long-term incentives
Program-specific awards
Reasonable accommodations during the employment process