Assessment Coordinator

Maximus

Assessment Coordinator supporting Massachusetts LTSS eligibility assessments for Maximus. Managing member intake, screenings, documentation, scheduling, and front-line support.

Posted 8/5/2026full-timeQuincy • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing member intake and assessment processes while ensuring a person-centered experience. Proficient in data validation, process improvement, and effective communication within healthcare or human services environments.

Highest-signal resume keywords

Healthcare ExperienceCustomer Service SkillsData ValidationProcess ImprovementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ReviewAssessment CoordinationDocumentation ManagementTelephonic ScreeningCase ManagementCare CoordinationMultitaskingSystem NavigationProcess TrackingReport Auditing

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsAttention to DetailFollow-Up Skills

Tools & Technologies

Microsoft OfficeTracking ToolsComputer ApplicationsHigh-Speed Internet

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareHuman ServicesCare CoordinationCustomer ServiceCase ManagementMember ExperienceDocumentation AccuracyTelephonic Screening

About the role

Key responsibilities & impact

Manage the intake and assessment preparation process
Conduct telephonic screenings
Coordinate required documentation
Educate members on available program options
Facilitate timely scheduling of assessments
Serve as the primary point of contact for members after an assessment request is initiated
Support a smooth, person-centered member experience
Perform cross-trained Customer Service Representative functions and provide front-line member support as needed
Review and validate data and reports
Work assigned reports to identify necessary fixes or work-arounds
Make recommendations to improve processes
Ensure assignments are current and properly documented
Use tracking tools to record assignments, processes, and defects
Review, research, and audit system results

Requirements

What you’ll need

High School diploma, GED, or equivalent required
2-4 years of relevant experience required
Minimum 3-5 years of experience in healthcare, human services, care coordination, customer service, case management, or related field
Residency in the state of Massachusetts
Proficiency in Microsoft Office applications
Proficiency in computer skills and ability to navigate multiple systems and applications efficiently
Ability to multitask and manage competing priorities effectively
Strong verbal and written communication skills
Excellent organizational and follow-up skills
Strong attention to detail and documentation accuracy
Valid driver's license and reliable transportation for minimal field travel
Reliable high-speed internet service
Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
Minimum 5 Mbps upload speeds
Private and secure workspace

Benefits

Comp & perks

Bonuses based on performance
Medical, Dental, Vision, and Prescription insurance
Partially funded HSA
Life insurance benefits
Discounts on Auto, Home, Renter's, and Pet insurance
401K Retirement Savings plan and Company Matching
PTO, Holidays, and extended sick leave
Short- and Long-Term Disability coverage
Employee Assistance Program (EAP)
Recognition Platform
Tuition Reimbursement
Employee Perks and Discounts
Maximus Wellness Program and Resources
Professional Development Opportunities, including training programs, workshops, and conferences
Maximus assumes the expenses associated with renewing licenses and certifications
Eligible business travel reimbursed at the current IRS mileage rate, currently $0.76 per mile
Company-issued computer equipment