Assessment Coordinator

Maximus

Assessment Coordinator supporting Massachusetts LTSS intake, screenings, documentation, and scheduling for Maximus. Providing person-centered member support across healthcare and human services programs.

Posted 8/5/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing intake and assessment processes for Long-Term Services and Supports (LTSS), ensuring a person-centered member experience while effectively coordinating documentation and scheduling. Proficient in data validation, process improvement, and utilizing tracking tools to enhance operational efficiency.

Highest-signal resume keywords

Healthcare ExperienceCare CoordinationCustomer ServiceMicrosoft Office ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ValidationDocumentation AccuracyProcess ImprovementTelephonic ScreeningMultitaskingSystem Navigation

Soft Skills

Organizational SkillsAttention to DetailFollow-Up Skills

Tools & Technologies

Tracking ToolsMicrosoft Office Applications

Industry Keywords

Long-Term Services and SupportsHuman ServicesCase Management

About the role

Key responsibilities & impact

Manage the intake and assessment preparation process for individuals seeking LTSS
Conduct telephonic screenings
Coordinate required documentation
Educate members on available program options
Facilitate timely scheduling of assessments
Serve as the primary point of contact for members after an assessment request is initiated
Ensure a smooth, person-centered member experience
Perform cross-trained Customer Service Representative functions and provide front-line member support as operational needs require
Review and validate data and reports
Work assigned reports regularly to identify necessary fixes or work-arounds
Make recommendations to improve processes
Ensure assignments are current and properly documented
Use tracking tools to record assignments, processes, and defects
Review, research, and audit system results

Requirements

What you’ll need

High School diploma, GED, or equivalent required
2-4 years of relevant experience required
Minimum 3-5 years of experience in healthcare, human services, care coordination, customer service, case management, or related field
Proficiency in Microsoft Office applications
Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently
Ability to multitask and manage competing priorities effectively
Strong verbal and written communication skills
Excellent organizational and follow-up skills
Strong attention to detail and documentation accuracy
Reliable high-speed internet service
Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
Minimum 5 Mbps upload speeds
Private and secure workspace

Benefits

Comp & perks

Work/Life Balance Support with flexibility tailored to your needs
Performance-based bonuses
Medical, Dental, Vision, and Prescription insurance plans
Partially funded HSA
Life insurance benefits
Auto, Home, Renter's, and Pet insurance discounts
401K Retirement Savings plan with company matching
Paid time off, holidays, and extended sick leave
Short- and Long-Term Disability coverage
Employee Assistance Program (EAP) for physical, emotional, and financial wellness
Recognition platform
Tuition reimbursement
Employee perks and discounts
Maximus Wellness Program and Resources
Professional development opportunities, including training programs, workshops, and conferences
Maximus assumes expenses associated with renewing employee licenses and certifications
Company-issued computer equipment