Customer Service Representative

Maximus

Customer Service Representative supporting Maximus’s Oklahoma SoonerCare customer care and enrollment program. Handling inquiries, transactions, documentation, and issue resolution through phone, IVR, chat, and web portals.

Posted 8/5/2026full-timeOklahoma City • Oklahoma • 🇺🇸 United StatesMid-LevelSenior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively addressing inquiries and resolving issues while maintaining confidentiality and privacy. Proficient in navigating multiple computer systems for accurate data entry and documentation.

Highest-signal resume keywords

Customer Service ExperienceCall Center Service ExperienceData Entry SkillsConfidentiality CompliancePerformance Metrics Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCustomer Interaction TrackingIssue ResolutionDocumentationProgram Knowledge

Soft Skills

Communication SkillsProblem-SolvingAttention to DetailReliability

Tools & Technologies

IVR SystemsWeb Chat PlatformsComputer Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesQuality AssurancePerformance MetricsOklahoma City ResidencyBackground Check

About the role

Key responsibilities & impact

Answer incoming customer inquiries via telephone, IVR, web chat, and other approved channels
Provide accurate information about programs and services to consumers, enrollees, health plans, and providers
Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
Complete related tasks and transactions according to established guidelines
Navigate multiple computer systems and perform accurate data entry
Fulfill customer requests for materials via mail, email, or electronic delivery
Transfer or refer customers to appropriate internal or external entities
Address inquiries and resolve routine issues
Escalate unresolved, complex, sensitive issues, or grievances as needed
Facilitate translation or interpretation services for non-English-speaking customers
Communicate with supervisors about service delivery needs, concerns, or issues
Meet quality assurance, productivity, and other performance metrics
Attend required meetings and trainings and maintain current program, system, policy, and procedure knowledge
Perform other related duties assigned by management

Requirements

What you’ll need

High school diploma or GED required
0–6 months of relevant professional experience required, or equivalent combination of education and experience
Must pass all pre-employment screenings, including a background check
Must live in Oklahoma City or within 40 miles of the site
Customer service experience preferred
Call center service experience preferred
Reliable, high-speed internet service
Minimum 40 Mbps download speed
Traditional wired high-speed connection such as cable or fiber
Cellular-network services, mobile hotspots, fixed wireless, and satellite services are incompatible
Must connect the computer directly to the modem or router via ethernet cable; Wi-Fi connections are not allowed
Quiet, distraction-free workspace
Ability to meet confidentiality and privacy requirements
Ability to navigate multiple computer systems and perform accurate data entry

Benefits

Comp & perks

Paid, comprehensive training
Quarterly bonuses based on performance
Medical, dental, vision, prescription insurance, and partially funded HSA
Life insurance benefits
Discounts on auto, home, renter's, and pet insurance
401K retirement savings plan with company matching
Paid time off, holidays, and extended sick leave
Short- and long-term disability coverage
Employee Assistance Program (EAP) resources for physical, emotional, and financial wellness
Recognition platform
Tuition reimbursement
Employee perks and discounts
Maximus Wellness Program and Resources
Professional development opportunities, including training programs, workshops, and conferences