Bilingual Customer Service Representative

Maximus

Bilingual Customer Service Representative supporting Oklahoma SoonerCare enrollment and customer care for Maximus. Handling multilingual inquiries, transactions, documentation, and issue escalation by phone, IVR, chat, and web portals.

Posted 8/5/2026full-timeOklahoma City • Oklahoma • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, including the ability to communicate effectively in both English and Spanish. Proficient in navigating multiple computer systems for accurate data entry and documentation while meeting key performance metrics.

Highest-signal resume keywords

Customer Service ExperienceFluency In English And SpanishCall Center Service ExperienceData Entry SkillsAbility To Meet Performance Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCustomer Interaction TrackingDocumenting Customer InquiriesResolving Customer IssuesTranslation Services

Soft Skills

Effective CommunicationProblem-SolvingAttention To DetailReliabilityAdaptability

Tools & Technologies

IVR SystemsWeb Chat PlatformsComputer Systems NavigationEmail CommunicationEthernet Connection

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesService DeliveryQuality AssuranceProductivity MetricsBackground Check

About the role

Key responsibilities & impact

Answer incoming customer inquiries via telephone, IVR, web chat, or other approved channels
Provide accurate information about programs and services to consumers, enrollees, health plans, and providers
Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
Complete associated tasks and transactions according to established guidelines
Navigate multiple computer systems and perform accurate data entry while interacting with customers
Fulfill customer requests for materials via mail, email, or electronic delivery
Transfer or refer customers to appropriate internal or external entities
Address inquiries and resolve routine issues
Escalate unresolved, complex, sensitive issues, or grievances for further investigation or resolution
Facilitate translation or interpretation services for non-English-speaking customers
Communicate with supervisors about service-delivery needs, concerns, or issues
Meet QA, productivity, and other key performance metrics
Attend required meetings and trainings and maintain current knowledge of programs, systems, policies, and procedures
Perform other related duties assigned by management

Requirements

What you’ll need

High school diploma or GED required and 0–6 months of relevant professional experience required, or equivalent combination of education and experience
Fluency in English and the specified secondary language
Ability to speak, write, and translate in Spanish and English
Ability to pass all pre-employment screenings, including a background check
High school diploma or GED/equivalent
Must live in or within 40 miles of Oklahoma City, or no more than one hour from the site
Customer service experience preferred
Call center service experience preferred
Reliable, high-speed internet service for home working
Minimum 40 Mbps download speed
Traditional wired high-speed connection such as cable or fiber
Cellular-network services and satellite internet are incompatible
Ability to connect the computer directly to the modem or router via Ethernet cable; Wi-Fi connections are not allowed
Quiet, distraction-free workspace

Benefits

Comp & perks

Paid, comprehensive training
Quarterly bonuses based on performance
Medical, Dental, Vision, Prescription insurance
Partially funded HSA
Life insurance benefits
Discounts on Auto, Home, Renter's, and Pet insurance
401K Retirement Savings plan and Company Matching
Paid time off, holidays, and extended sick leave
Short and Long Term Disability coverage
Employee Assistance Program (EAP)
Recognition Platform
Tuition Reimbursement
Employee perks and discounts
Maximus Wellness Program and Resources
Professional development opportunities, including training programs, workshops, and conferences