Chief Operating Officer

• Oversee the end-to-end supply chain — from pharmacy sourcing and compounding partnerships to logistics and fulfillment.
• Manage relationships with compounding pharmacies, manufacturers, and labs.
• Drive cost efficiency and operational reliability while ensuring compliance with pharmacy and state board regulations.
• Lead clinical operations in partnership with the Medical Director and Head of Clinical Operations.
• Oversee provider scheduling, documentation standards, utilization, and quality metrics.
• Ensure MSO/PC workflows are compliant and tightly integrated with operational systems.
• Build scalable processes that maintain patient safety and clinical excellence.
• Manage the customer support organization and external BPO partners.
• Improve CSAT/NPS, time-to-resolution, and renewal rates through data and automation.
• Implement QA, training, and escalation protocols to enhance service consistency.
• Translate patient feedback into actionable insights for product and operations.
• Partner with the CEO and Head of Finance on operating metrics, forecasting, and quarterly planning.
• Support board and investor communications with clear, data-driven reporting.
• Collaborate with Product, Marketing, and Engineering to align execution against growth targets.
• Lead company-wide initiatives that improve efficiency, margin, and customer experience.
• Partner with the Head of Finance or People Lead on headcount planning, recruiting, and performance management.
• Coordinate with external counsel on regulatory compliance across pharmacy, telehealth, and corporate entities.
• Reinforce a culture grounded in Merit, Excellence, and Intelligence (MEI).

Chief Operating Officer – Operations

Chief Operating Officer

Chief Operating Officer

Chief Operating Officer

Chief Operating Officer

Chief Operating Officer