Seller Support Specialist

Max Retail

Seller Support Specialist resolving technical seller issues for Max Retail’s excess-inventory marketplace. Troubleshooting integrations, listings, orders, and data using spreadsheets and internal tools.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and operations within a SaaS or e-commerce environment, with strong analytical skills for troubleshooting and resolving complex seller issues. Proficient in using spreadsheets for data management and documentation, while effectively training and mentoring sellers to enhance platform performance.

Highest-signal resume keywords

Customer Support ExperienceGoogle Sheets ProficiencyAnalytical Troubleshooting SkillsExperience with HubSpotKnowledge of Shopify

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data MappingJSON/CSV Payload CreationXLOOKUPCOUNTIFSSUMIFSLight SQL FamiliarityError Message DiagnosisChargeback WorkflowsShipping WorkflowsListing Quality Review

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAdaptabilityMentoring SkillsDocumentation Habits

Tools & Technologies

Google SuiteHubSpotShopifySquareLightspeed

Industry Keywords

SaaSMarketplaceE-commerceSeller ToolsPlatform Features

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the point person for complex seller issues and take them through resolution
Help sellers with platform tasks such as listing products and approving orders
Handle Level 2 escalations involving listing errors, duplicates, connection errors, sync delays, data mapping, and POS/eCommerce integrations
Escalate appropriate issues to Level 3 engineering and provide detailed technical documentation
Train and onboard sellers on platform features and integrations
Proactively contact sellers experiencing listing, order-processing, delivery, or other platform issues
Monitor error patterns and provide preventive guidance
Document recurring issues and advocate for product improvements
Compare inventory data across systems using spreadsheets and build JSON/CSV payloads for bulk corrections
Maintain expert knowledge of seller tools, features, policies, and technical architecture
Create and update help documentation and best-practice guides
Provide product feedback based on seller pain points and feature requests
Mentor Level 1 associates through knowledge sharing and case reviews
Meet response-time and resolution-time targets and accurately track support tickets
Diagnose and resolve L2 data issues independently using spreadsheets and internal tools
Create clear handoffs to Product and Engineering with reproducible steps
Drive processes or product improvements based on findings
Train more than 100 sellers to improve platform performance

Requirements

What you’ll need

3–4+ years of experience in customer support, success, or operations at a SaaS, marketplace, or e-commerce company
Intermediate-level or higher proficiency in Google Sheets and Excel
Ability to write formulas including XLOOKUP, COUNTIFS, and SUMIFS
Strong analytical troubleshooting and root-cause investigation skills
Strong written and verbal communication skills
Experience with HubSpot or a similar platform, phone support, and Google Suite
Working knowledge of Shopify and Square or Lightspeed, or willingness to learn quickly
Experience with chargebacks/shipping workflows or listing quality review
Light SQL/BI familiarity
Comfort reading basic error messages or webhook logs
Ability to work standard business hours, Monday–Friday, 10 a.m.–6 p.m., with some early/late or weekend rotation during peak periods
Startup mindset, adaptability, and strong documentation habits

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Max Retail Website LinkedIn All Job Openings 11 - 50 employees 📦 Logistics 🛍️ eCommerce 🛒 Retail Logistics
eCommerce
Retail Max Retail is a company that provides a solution for retailers to sell their excess inventory with ease. By utilizing Max Retail, retailers can list their leftover inventory across over 20 e-commerce sites, reaching a vast audience of over 400 million shoppers. The platform allows retailers to recover their wholesale costs on past season inventory without the hassle of heavy markdowns, returns, or complicated logistics. With features like pre-paid shipping labels and no customer returns, Max Retail streamlines the process of managing unsold inventory and improves cash flow for its users. Seller Support Specialist Job not on LinkedIn 🔥 38 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the point person for complex seller issues and take them through resolution
Help sellers with platform tasks such as listing products and approving orders
Handle Level 2 escalations involving listing errors, duplicates, connection errors, sync delays, data mapping, and POS/eCommerce integrations
Escalate appropriate issues to Level 3 engineering and provide detailed technical documentation
Train and onboard sellers on platform features and integrations
Proactively contact sellers experiencing listing, order-processing, delivery, or other platform issues
Monitor error patterns and provide preventive guidance
Document recurring issues and advocate for product improvements
Compare inventory data across systems using spreadsheets and build JSON/CSV payloads for bulk corrections
Maintain expert knowledge of seller tools, features, policies, and technical architecture
Create and update help documentation and best-practice guides
Provide product feedback based on seller pain points and feature requests
Mentor Level 1 associates through knowledge sharing and case reviews
Meet response-time and resolution-time targets and accurately track support tickets
Diagnose and resolve L2 data issues independently using spreadsheets and internal tools
Create clear handoffs to Product and Engineering with reproducible steps
Drive processes or product improvements based on findings
Train more than 100 sellers to improve platform performance 🎯 Requirements
3–4+ years of experience in customer support, success, or operations at a SaaS, marketplace, or e-commerce company
Intermediate-level or higher proficiency in Google Sheets and Excel
Ability to write formulas including XLOOKUP, COUNTIFS, and SUMIFS
Strong analytical troubleshooting and root-cause investigation skills
Strong written and verbal communication skills
Experience with HubSpot or a similar platform, phone support, and Google Suite
Working knowledge of Shopify and Square or Lightspeed, or willingness to learn quickly
Experience with chargebacks/shipping workflows or listing quality review
Light SQL/BI familiarity
Comfort reading basic error messages or webhook logs
Ability to work standard business hours, Monday–Friday, 10 a.m.–6 p.m., with some early/late or weekend rotation during peak periods
Startup mindset, adaptability, and strong documentation habits Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Loan Support Specialist 🔥 38 minutes ago CrossCountry Mortgage, LLC 5001 - 10000 💸 Finance Website LinkedIn All Job Openings Loan Support Specialist assisting U.S. mortgage employees with loan origination systems, eligibility, and lending guidelines. Creating support procedures and resolving technical issues across lending departments. 🇺🇸 United States – Remote 💰 $400M Debt Financing on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Senior Production Support Specialist 🔥 39 minutes ago Stewart Title 5001 - 10000 🏠 Real Estate 🛡️ Insurance Website LinkedIn All Job Openings Senior title production support specialist supporting Stewart’s global real estate title services. Processing title documents and communicating instructions to branch offices. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 💝 Customer Support Customer Service Representative 🔥 1 hour ago Qureos 11 - 50 👥 HR Tech ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote customer service representative supporting Qureos customers from Lithonia. Handling inquiries, resolving issues, processing requests, and maintaining accurate customer records. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Live Chat Support Representative 🔥 1 hour ago Qureos 11 - 50 👥 HR Tech ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote live chat representative supporting Horizon NJ Health members with healthcare services, benefits, and policy questions. Resolving issues, documenting interactions, and escalating complex cases while meeting response-time and satisfaction targets. 🇺🇸 United States – Remote 💵 $32 - $45 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Call Center Customer Service Professional 🔥 1 hour ago USAble Life 501 - 1000 🏥 Healthcare 💼 Consulting 📣 Marketing Website LinkedIn All Job Openings USAble Life customer service professional handling complex insurance benefits and claims inquiries remotely. Explaining coverage, resolving discrepancies, and supporting members, employers, and brokers by phone and email. 🇺🇸 United States – Remote 💵 $40k - $45k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs