MavTek

Trust & Safety Analyst

MavTek

contract

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Junior

About the role

  • Engaging in detailed account and content analysis.
  • Prioritizing multiple high-volume tasks related to identify verification and rules enforcement.
  • Reviewing documentation and video content for potential fraud and identity impersonation.
  • Corresponding with end-users to verify documentation and validate accounts.
  • DMCA and copyright enforcement.
  • Working with other internal teams to identify and remove high-risk content and users.
  • Investigating community reported content and profiles, taking action as required.
  • Collaborating with team members and leaders to deliver ongoing process improvements.
  • Performing other critical functions as assigned.

Requirements

  • You have at least one year of experience in a customer-facing role, preferably in an ecommerce environment.
  • A high level of interest in regulatory and compliance issues related to user-generated content platforms.
  • You are open-minded, resilient and have an inquisitive nature, and are comfortable investigating objectionable online content and behaviour.
  • You can adapt to new workflows and policy directions in a fast paced and changing regulatory environment.
  • Ability to take a wholistic approach to risk assessment and rules enforcement factoring in multiple variables.
  • Familiar with policy enforcement best practices; applies resource materials and precedent cases to guide decision making.
  • You demonstrate an ability to investigate, moderate, and resolve conflicts.
  • Strong attention to detail and the ability to make real-time, informed decisions.
  • Excellent organizational and communication skills.
  • Comfortable with technology; ability to navigate and understand new systems and platforms.
  • Able to work independently and in a team environment.
  • Flexible to work evenings and/or weekends; regular schedules assigned by seniority.
  • Knowledge of French is required for positions permanently located in Quebec so candidates can communicate with their colleagues and suppliers in Quebec as necessary.
  • Another language is required for this position in order to communicate with clients, partners, and colleagues, who are predominantly located outside Quebec.
Benefits
  • 4 Day Work Week (work 32h get paid for 40h).
  • Remote work policy.
  • RRSP & DPSP plan to help you prepare for your future.
  • Home office subsidy, in addition to the essentials including laptop & accessories.
  • Tuition Reimbursement Program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account analysiscontent analysisidentity verificationrules enforcementfraud investigationdocumentation reviewpolicy enforcementrisk assessmentconflict resolutionattention to detail
Soft skills
open-mindednessresilienceinquisitive natureadaptabilityorganizational skillscommunication skillsindependenceteam collaborationflexibilitydecision making