Testing Coordinator – Cybersecurity Assessments
Maveris
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, Texas, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber SecurityServiceNow
About the role
- Monitor and manage incoming and active ServiceNow tickets related to current cybersecurity operations assessments.
- Engage with system owners to coordinate remediation activities, including scheduling required meetings and organizing system tests to validate implemented fixes and ensure compliance with security requirements.
- Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations.
- Escalate workflow blockers or inconsistencies to appropriate stakeholders Program Manager.
- Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service.
- Collaborate with the team to review SLA compliance reports, backlog risks on a regular cadence.
- Support the development of training materials and user guides as needed.
- Gather, analyze, and compile metrics for inclusion in the weekly deliverable.
- Collect and consolidate statistical data for incorporation into the weekly deliverable.
- Ensure all deliverables are submitted on time and in compliance with contract requirements.
- Stay updated with industry trends and best practices in cybersecurity.
Requirements
- Bachelor’s Degree or higher in Information Technology, Cybersecurity, or a related field – equivalent experience may be considered in lieu of a degree
- Excellent written and verbal communication skills
- Exceptional attention to detail and ability to produce high-quality documentation
- Experience with SLA monitoring, reporting, and issue escalation protocols
- Ability to work collaboratively with technical teams and subject matter experts
- Strong organizational and time management skills
- Experience with creating dashboards within SNOW a plus
- Strong communication skills, including stakeholder updates and documentation creation
- Proficiency with documentation tools and software (e.g., Microsoft Office Suite, Adobe Acrobat, document management systems)
- Ability to work collaboratively with technical teams and subject matter experts
- Strong organizational and time management skills
- Familiarity with industry standards and best practices in technical writing and documentation
Benefits
- 401(k) with company match
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cybersecurity operationsSLA monitoringissue escalationdata analysisdocumentation creationtraining material developmentmetrics compilationstatistical data consolidationServiceNowdashboard creation
Soft skills
written communicationverbal communicationattention to detailcollaborationorganizational skillstime managementstakeholder engagementproblem-solvingproactive resolutionhigh-quality documentation