Maverick Payments

Technical Support Specialist

Maverick Payments

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $30 - $34 per hour

Job Level

JuniorMid-Level

Tech Stack

TCP/IP

About the role

  • Providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing.
  • Provide first-class customer service/support via telephone, email, chat, and any future channel.
  • Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly.
  • Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways.
  • Assist Sales partners and merchants in adding equipment and services to merchant accounts.
  • Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors.
  • Provide clients and team members with guidance and training on the use of POS systems.
  • Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance.
  • Handling complex client escalations via telephone, email, chat and any future channel.

Requirements

  • High school diploma or equivalent.
  • 2+ Industry experience in call center or customer support related role.
  • 2+ years card payment industry or payment processing with POS terminal technical experience.
  • Experience in TSYS, Fiserv, acquiring or payment processing, ACH services, call center interfaces, merchant management CRM's, Gateways preferred.
  • Experience in call center environments in the payments industry preferred.
  • Proficiency with Microsoft Suite.
  • Knowledgeable in point-of-sale systems and related peripherals.
  • Applicable TSYS knowledge.
  • Ability to listen to others and communicate in an effective manner.
  • Ability to clearly communicate technical related directions in verbal and written form.
  • Possesses strong analytical and research skills with strong attention to detail.
  • Ability to work autonomously while producing a high output of quality work.
Benefits
  • Competitive Salary, Bonuses and Incentives.
  • Comprehensive employer sponsored health, vision, and dental insurance programs.
  • Paid time off, Paid Sick and Paid Holidays.
  • 401K plan with up to a 3% matching contribution.
  • Commitment to Career Development and Advancement.
  • Employee Recognition Programs.
  • Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payment processingPOS terminal setuptroubleshootingtechnical supportconnection issuesanalytical skillsresearch skillsattention to detailcustomer supportprocess improvements
Soft skills
customer servicecommunicationlisteningautonomyteam performanceguidancetrainingescalation handlinginnovationeffective communication