Maverick Payments

Partner Enablement Coordinator

Maverick Payments

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, California, Colorado, Florida, Idaho, Kansas, Kentucky, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United States

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Salary

💰 $79,000 - $85,000 per year

Job Level

Mid-LevelSenior

Tech Stack

C++

About the role

  • The Relationship Manager II- Business is responsible for managing the onboarding and support of new partners, as well as addressing the operational needs of the Business Development department.
  • Reporting to the Director of Business Development, this role will act as a key liaison among Business Development, Relationship Management, Partner Support and other internal support teams to ensure smooth onboarding processes, accurate documentation, timely access to systems, and comprehensive training.
  • Additionally, the position supports sales operations, reporting, CRM management, and cross-functional coordination to drive partner success and revenue growth.
  • Review new partner setup packages for completeness and compliance with internal requirements.
  • Ensure all required documentation is accurately received and processed.
  • Maintain organized electronic records by following standardized naming and storage protocols.
  • Input agent data into internal systems, including the company's dashboard.
  • Coordinate the creation of backend agent IDs and ensure timely access to systems.
  • Distribute welcome materials and schedule onboarding kickoff calls.
  • Conduct training sessions on internal systems, tools, and company policy.
  • Monitor onboarding progress and assist with new account submissions and merchant activations.
  • Assess the partner's preparedness for transitioning to standard support channels.
  • Conduct dashboard demonstrations throughout all partner development stages, including application processes, merchant management, residuals, and reporting.
  • Coordinate and manage the daily administrative functions of the sales department.
  • Monitor and distribute incoming leads, assigning them to the appropriate team members.
  • Maintain and update CRM systems with accurate contact information, activity logs, and deal status.
  • Prepare sales and forecast reports for the sales leadership team.
  • Support the onboarding process for Business Development and independent agents.
  • Assist with scheduling meetings and presentations.
  • Provide logistical and administrative support for trade shows, webinars, and partner campaigns.
  • Act as a brand ambassador for the company at events, promoting partner programs, tools, and incentives.
  • Assist in planning and coordinating meetings, off-site events, and partner engagement activities.
  • Support special projects and initiatives directed by leadership.
  • Perform other duties as assigned.

Requirements

  • High School Diploma or equivalent.
  • 5+ years of experience in sales support, sales operations, or administrative coordination, preferably in fintech, merchant services, or SaaS.
  • Bachelor’s degree in business, Finance, or another relevant field preferred.
  • ETA CPP Certificate preferred.
  • Experience in high-risk payment processing preferred.
  • Previous experience in partner support preferred.
  • Previous Relationship Management experience preferred.
  • Proficient in Microsoft products, including Microsoft Excel (pivot tables, formulas, data visualization, etc.).
  • Strong knowledge of TSYS, Fiserv, PPM, and CBOS preferred.
  • Understanding of card brand rules and regulations.
  • Familiarity with various verticals and their associated risks a plus.
  • Knowledge of different processing fees and pricing models a plus.
  • Ability to thrive in a fast-paced environment, collaborating across multiple groups and departments.
  • Strong listening skills with the ability to communicate effectively, both verbally and in writing.
  • Initiative to utilize available resources to achieve objectives.
Benefits
  • Competitive Salary, Bonuses and Incentives.
  • Comprehensive employer sponsored health, vision, and dental insurance programs.
  • Vacation, Paid Sick and Paid Holidays.
  • 401K plan with up to a 3% matching contribution.
  • Commitment to Career Development and Advancement.
  • Employee Recognition & Incentive Programs.
  • Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales supportsales operationsadministrative coordinationpartner supportrelationship managementhigh-risk payment processingdata visualizationprocessing feespricing modelscompliance
Soft skills
communicationlisteninginitiativecollaborationorganizational skillstraininglogistical supportadministrative supportproblem-solvingtime management
Certifications
High School DiplomaBachelor’s degreeETA CPP Certificate