Customer Support Manager
Maven
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Maven
About the role
- own and strengthen our support operations
- work with top instructors
- build systems that support Maven’s marketplace
- use automation to increase leverage
- strengthen and improve our standard operating procedures
- oversee our nearshore Support Manager
- take on strategic initiatives across the customer journey
Requirements
- 3–5 years in customer support, operations, or business operations roles where you’ve built and improved systems to drive scale.
- Familiarity with Intercom is nice to have - we use it as our customer support platform, & you’ll be tasked with utilizing its many features to help provide the best possible support experience.
- Other key products in our tech stack: Notion, Slack, Loom, Mercury, Amplitude, Metabase, Attio, Customer.io, Linear, Stripe, Google Suite.
Benefits
- strong benefits and equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportoperationsbusiness operationssystem buildingprocess improvementautomation
Soft skills
leadershipstrategic thinkingcollaboration