Care Advocate

Maven Clinic

Care Advocate helping US members navigate Maven’s virtual women’s and family healthcare platform. Providing education, referrals, and care coordination across Maven’s digital health programs.

Posted 8/11/2026full-timeRemote • Arizona, District of Columbia, Florida, Hawaii, Illinois, Kansas, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, Wisconsin • 🇺🇸 United StatesJunior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume member interactions and delivering exceptional member experiences while collaborating with cross-functional teams. Proficient in navigating healthcare networks and addressing social determinants of health to ensure access to care.

Highest-signal resume keywords

Direct Patient Care ExperienceProblem-Solving SkillsEmpathetic CommunicationKPI AchievementHealthcare Background

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient CareDigital HealthFamily PlanningMaternal-Child Health

Soft Skills

FlexibilityGrowth Mindset

Tools & Technologies

Google SuiteCRM PlatformsEHRsZendesk

Certifications & Qualifications

Healthcare-Related CertificationHealthcare Licensure

Industry Keywords

Allied HealthHuman ServicesHealthcareSocial Determinants of Health

Tech Stack

Tools & technologies

Maven

About the role

Key responsibilities & impact

Prioritize tasks and manage a schedule of high-volume introductory video appointments with members
Promptly answer member questions, assist with product-related needs, and provide personalized recommendations
Deliver an exceptional member experience and appropriately escalate concerns or questions
Navigate members’ healthcare networks to ensure access to care and investigate available resources and support
Coordinate with team members to facilitate timely access to care, provide follow-up, and close the loop with members
Provide education and resources related to members’ program needs
Collaborate with cross-functional partners across Care Delivery, Customer Support, Provider, and Product teams
Execute tasks supporting an optimal member experience and take ownership of outstanding items
Participate in cross-functional projects and collaborate with other departments
Identify referral needs and collaborate with Maven providers
Anticipate and address members’ social determinants of health needs

Requirements

What you’ll need

Background in allied health, human services, or healthcare
1–2+ years of direct patient care experience or digital health
Problem-solving skills, including working in a remote/startup environment
Ability to remain flexible with changes and maintain a growth mindset
Ability to communicate empathetically with patients in writing and verbally
Experience achieving KPIs relevant to engagement, satisfaction, and productivity
Proficiency navigating new technologies and systems as part of a remote team
Experience in family planning and maternal-child health areas is preferred, not required
Comfort with Google Suite, CRM platforms, EHRs, and Zendesk is preferred, not required
Certification or licensure in a healthcare-related field is preferred, not required
Active work authorization in the US

Benefits

Comp & perks

Equity
Employer-covered health, dental, and insurance plan options
Access to the full Maven platform and specialists, including mental health, reproductive health, family planning, and pediatrics care
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
Annual professional development stipend
Access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting