Manager, Payments Program Governance

Maven Clinic

Maven seeks a Manager of Payments Program Governance responsible for overseeing payment policies and managing operational risks. Collaborate cross-functionally to drive compliant adjudication decisions and team development.

Posted 5/7/2026full-timeNew York City • California, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

Maven

About the role

Key responsibilities & impact

Own the end-to-end program governance framework for Maven’s payment products, ensuring policies and standards drive accurate, consistent, and compliant adjudication decisions.
Author, maintain, and socialize payment-related policies, operating standards, and SOPs, ensuring documentation is clear, audit-ready, and scalable.
Proactively identify, assess, and mitigate risks related to adjudication accuracy, consistency, and compliance, and system change partnering with Operations and QA to address root causes.
Partner strategically with Product, Operations, QA, Legal, Compliance, and Finance teams to embed governance considerations into decision-making and execution.
Act as an escalation point and subject matter expert for complex adjudication or policy interpretation issues.
Track and report on key governance and risk metrics, driving continuous improvement across payment programs.
Manage and develop team members in the near term, building scalable ways of working to support growing governance needs.

Requirements

What you’ll need

5-7+ years of experience in program governance, payments, operations, healthcare operations, fintech, or a related regulated environment.
Proven experience authoring and owning policies, SOPs, and operating standards in high-risk or compliance-driven domains.
Strong risk identification and mitigation skills, with experience leveraging QA data, audits, or operational insights to drive improvements.
Demonstrated ability to lead complex, cross-functional programs with a high degree of independence and influence.
Excellent written and verbal communication skills, with the ability to translate complex requirements into clear, actionable guidance.
Experience partnering closely with QA, Compliance, Legal, or Audit teams strongly preferred.
Prior people management experience
Familiarity with AI

Benefits

Comp & perks

Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program governancepolicy authoringSOP developmentrisk identificationrisk mitigationQA data analysiscompliance standardspaymentsfintechhealthcare operations

Soft Skills

leadershipcommunicationcross-functional collaborationproblem-solvingindependenceinfluenceteam developmentstrategic partnershipcontinuous improvementdocumentation clarity