Escalation Engineer
Endor Labs
GoSwift
Account Manager, Payer
Maven Clinic
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Manage the day-to-day relationship and operations across all lines of business for an assigned payer book of business.
- Serve as the primary point of contact for partners' operational, member engagement, and partnership performance needs.
- Monitor and report on partnership KPIs—enrollments, clinical outcomes, satisfaction.
- Collaborate with Analytics to produce performance reports and translate insights for the Payer and the Product Team.
- Work with cross-functional teams (Client Delivery, Clinical, Marketing, Product, Analytics, Client Success) to identify trends and drive performance optimization.
- Partner with Marketing and Client Success to design and launch targeted engagement campaigns.
- Influence product roadmap priorities through partner feedback.
- Serve as primary point of contact for issue escalation and resolution, collaborating with Client Delivery and CS to address challenges.
- Monitor and track forecasting, enrollments and revenue recognition with Finance, RevOps and Client Success; achieve targets and escalate as needed.
- Anticipate challenges and implement proactive solutions to maintain partner satisfaction.
Requirements
- Proven ability to build and maintain strong partner relationships, fostering trust and alignment across complex organizations.
- Track record of anticipating challenges and driving swift, creative solutions that ensure program success.
- Demonstrated attention to detail, ensuring accurate execution, follow-through, and delivery on partner commitments.
- Experience thriving in cross-functional environments, collaborating with marketing, product, analytics, and client success teams to achieve shared goals.
- History of delivering measurable outcomes tied to partner satisfaction, program performance, and growth objectives.
- Active work authorization in the US.
