Director

• Lead and develop a high-performing Client Delivery Manager team, fostering a culture of accountability, collaboration, and continuous improvement across all client delivery functions.
• Define and drive the client delivery strategy, setting standards for operational excellence, scalability, and exceptional client experience from sale through launch.
• Oversee execution of complex client integrations and delivery initiatives, ensuring alignment between client needs, internal capabilities, and technical requirements.
• Collaborate cross-functionally with Product, Engineering, and Operations leaders to prioritize enhancements, optimize workflows, and ensure that delivery processes support evolving business goals and client requirements.
• Implement frameworks for identifying, mitigating, and reporting on client implementation risks, ensuring proactive issue management, transparent communication, and successful outcomes across all engagements.
• Identify and resolve systemic challenges, using data and insights to drive process improvements, mitigate risks, and elevate the team’s efficiency and impact.
• Represent Client Delivery leadership in executive and cross-functional forums, influencing roadmaps, resourcing, and client strategy to ensure successful outcomes at scale. Lead requirements sessions to define data mapping, transformation rules, and client delivery expectations for file-based integrations with clients and external partners.

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