Operations

• Build and refine the clinical staffing/demand model (forecasting, capacity, fill rates, schedules, state coverage).
• Stand up support ops for new products (SLAs, escalation, QA/coaching, knowledge and workforce management across channels).
• Run payment ops for subscriptions and visits (billing, refunds, recovery, disputes, reconciliation) with Finance/RCM.
• Define KPIs and dashboards with a weekly operating cadence (utilization, service levels, FCR, cost/contact, refund time, payment success, DSO, unit economics).
• Implement the tooling stack (WFM, contact center, QA, help center, payments, subscriptions) with reliable integrations.
• Lead launch readiness and stabilization (staffing, training, playbooks, SLAs, alerting/backup; cutover, pilots).
• Hire and develop a lean, high-ownership team.

Director of Operations – New Ventures

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Director, Operations Analytics – Workforce Optimization

Vice President, Delivery & Deployment Operations