Senior Customer Experience Manager – Strategic

Maven AGI

Customer Experience Manager enhancing adoption of AI solutions for Strategic clients. Building relationships and ensuring successful onboarding in an AI-driven environment.

Posted 5/22/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSenior💰 $120,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

Maven

About the role

Key responsibilities & impact

Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots.
Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows.
Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses.
Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement.
Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.

Requirements

What you’ll need

7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
Strong account management experience with technical and strategic stakeholders with a Fortune 100 client
Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus
Experience navigating AI quality, prompt tuning, or training data workflows
Excellent communication, organizational, and relationship-building skills
A customer-first mindset with a passion for ethical, human-centric AI
Comfort working in fast-paced, early-stage environments.

Benefits

Comp & perks

High Impact in cutting-edge field: Be at the vanguard of AI innovation.
Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementAI best practicesdata analysisAI/MLLLMsenterprise automationprompt tuningtraining data workflows

Soft Skills

communicationorganizational skillsrelationship-buildingcustomer-first mindsetpassion for ethical AIstrategic advisoryadaptabilitycollaboration