Maven AGI

IT Manager

Maven AGI

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Salary

💰 $130,000 - $165,000 per year

Tech Stack

AWSAzureCloudGoogle Cloud PlatformJamfTerraform

About the role

  • Own the IT Platform
  • Manage and evolve identity, device management, and SaaS systems
  • Ensure systems are reliable, secure, and easy to operate
  • Treat IT as a product, not a support function
  • Expand Infrastructure-as-Code for IT
  • Build and extend our IT IaC system using Pulumi
  • Drive toward more declarative:
  • user lifecycle
  • access management
  • policy enforcement
  • Integrate with ticketing and approval workflows
  • Introduce Agent-Assisted Workflows
  • Incorporate MavenAGI and other AI tools into IT operations
  • Enable:
  • faster triage and resolution
  • better decision support
  • improved system visibility
  • Keep humans in the loop for approvals and critical actions
  • Automate High-Volume Work
  • Eliminate repetitive helpdesk work through automation
  • Build self-service flows for onboarding, access, and common requests
  • Improve system design to reduce ticket volume over time
  • Own Office Infrastructure
  • Operate and improve office networking (WiFi, segmentation, reliability)
  • Manage conference room systems (Zoom, Google Meet, AV)
  • Diagnose and resolve real-world performance issues
  • Drive Security and Compliance
  • Enforce access and device policies through:
  • Okta
  • Jamf Pro
  • Ensure systems are auditable and aligned with compliance needs
  • Improve Helpdesk Through Systems
  • Optimize existing helpdesk processes
  • Reduce ticket volume via automation and better system design
  • Turn operational data into insights and improvements

Requirements

  • 5+ years in IT, infrastructure, or systems engineering
  • Strong experience with:
  • identity and access systems (Okta or similar)
  • device management (Jamf or similar)
  • cloud environments (AWS, GCP, or Azure)
  • Experience with infrastructure-as-code (Pulumi, Terraform, etc.)
  • Ability to write code and automate workflows
  • Strong troubleshooting skills across systems and networks
  • High service level internally with teammates.
  • Strong Signals
  • You think of IT as systems and workflows, not just support
  • You have built automation-first or self-service environments
  • You are comfortable introducing AI into operational systems in a controlled way
  • You can operate in ambiguous, fast-moving environments
  • You understand that your work allows the company to scale.
  • Nice to Have
  • Experience with office networking and AV systems
  • Familiarity with CI/CD and developer workflows
  • Experience working with AI-assisted tooling or internal platforms
  • Background in security or compliance (SOC2, ISO, etc.)
Benefits
  • Offers Equity
  • Offers Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
identity and access systemsdevice managementcloud environmentsinfrastructure-as-codeautomationtroubleshootingnetworkingAV systemsCI/CDAI-assisted tooling
Soft Skills
high service levelautomation-first mindsetadaptabilityproblem-solvingcollaborationdecision supportsystem design improvementoperational insightworkflow managementself-service environment building