Sleep Expert – Sales

Mattress Firm

Sleep Expert enhancing customer experience in-store at Mattress Firm. Helping customers find their dream mattress and driving sales.

Posted 7/14/2026full-timeNorthborough • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $57,000 - $72,000 per year},Website

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enhancing customer experiences through strong product knowledge and relationship building, while effectively driving sales performance and leveraging digital tools for an omnichannel approach.

Highest-signal resume keywords

Customer Relationship ManagementSales PerformanceProduct KnowledgeDigital Tools UtilizationOmnichannel Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

Digital ToolsSocial Media

Industry Keywords

Customer ExperienceSales KPIsBrand AwarenessCompetitor AwarenessIn-Store Experience

About the role

Key responsibilities & impact

Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products
Execute Mattress Firm selling programs with the use of digital tools
Support a seamless omnichannel experience to create a compelling and engaging environment
Cultivate strong relationships with customers
Provide technical and product knowledge information to customers
Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.)
Maintain awareness of the competition, advertisements, and services offered by competitors
Leverage social media to positively impact brand awareness and increase sales

Requirements

What you’ll need

Legal authorization to work in the United States without the need for sponsorship
Must be able to lift, push, or pull 50+ pounds.

Benefits

Comp & perks

Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand
Employee discounts on Mattress Firm sleep products and accessories